In-Demand Lead engineer hybrid Jobs in Camberwell, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Senior Project Manager
Victorian Government —Melbourne Eastern Suburbs VIC
- $160,518 - $161,000 a year
- Full-time
- CAD
- Agile
- Negotiation
- Free parking
- Employee assistance program
9d
IT Operations Manager
Gridsight —Collingwood VIC
- $2,500 a month
- Full-time
- Hybrid work
- Management
Quick Apply
Technical Lead
Sciana Health —Melbourne VIC
- $120,000 - $140,000 a year
- Hybrid work
- DevOps
- Systems design
- AWS
Quick Apply
Draftable, Head of Product
Affinda Group —Cremorne VIC
- $240,000 a year
- Full-time
- Sales
- Product management
- AI
Technical Project Manager
Codex Consulting —Melbourne VIC
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- AWS
- Agile
- AI
Quick Apply
9d
Tech Lead
iterate —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- AI
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
Senior Project Manager
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- CAD
- Agile
- Negotiation
- Free parking
- Employee assistance program
9d
Technical Team Leader
Vix Technology —Melbourne VIC
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
Quick Apply
Senior Sales Engineer
UiPath —Melbourne VIC
- $176,000 - $235,000 a year
- Full-time
- Sales
- English
- Analysis skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Iteration Manager (Fixed Term Contract)
Kmart —Chadstone VIC
- Contract
- APIs
- Communication skills
9d
Principal Solutions Engineer - App Squad - Hybrid
Flybuys —Melbourne VIC
- Full-time
- Hybrid work
- Computer science
- No degree
- APIs
- Work from home
Manager, IT Infrastructure Technology
Victorian Government —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Hybrid work
- Communication skills
14d
Oliver Wyman - Senior Lead AI Engineer - Melbourne
Oliver Wyman —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Senior Engineer - AI Workflows
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- Salesforce
- APIs
- AI
- Work from home
Engineering Manager - Hybrid
Sitemate —Melbourne VIC
- $140,000 - $170,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Leadership
- Annual leave
- Work from home
3d
IT Service Continuity Manager - Disaster Recovery
Endeavour Group —Richmond VIC
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
Greenfield Account Manager (Hunter/New Partner Acquisition)
Pax8 Global —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Business development
Project Lead
Avanade —Melbourne VIC
- Azure
- ERP systems
- Conflict management
Engineering Manager - Multiple Roles
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- Systems design
- AI
- Work from home

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Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

Apply Now

Refine Your Search

lead engineer hybrid jobs in camberwell, vic

Customer Service Desk Lead (Technical)

Senior Project Manager

IT Operations Manager

Technical Lead

Draftable, Head of Product

Technical Project Manager

Tech Lead

Senior Project Manager

Technical Team Leader

Senior Sales Engineer

Iteration Manager (Fixed Term Contract)

Principal Solutions Engineer - App Squad - Hybrid

Manager, IT Infrastructure Technology

Oliver Wyman - Senior Lead AI Engineer - Melbourne

Senior Engineer - AI Workflows

Engineering Manager - Hybrid

IT Service Continuity Manager - Disaster Recovery

Greenfield Account Manager (Hunter/New Partner Acquisition)

Project Lead

Engineering Manager - Multiple Roles

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