In-Demand Reservations agent Jobs in Cairns Qld

Reservations Agent
Accor Apartments & Realty —Cairns QLD
- Part-time
- Hospitality
- Customer service
- Communication skills
13h
Reservations Sales Agent
PULLMAN —Cairns QLD
- Part-time
- Communication skills
- Time management
- Office experience
Quick Apply
14d
Group Reservations Agent
Shangri-La Hotels —Cairns City QLD
- Communication skills
- Free food
11d
Groups Coordinator
Crystalbrook Riley —Cairns QLD
- CRM software
- Sales
- Communication skills
- Parental leave
8d

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Reservations Sales Agent
PULLMAN —Cairns QLD
Access to global accommodation and F&B discounts. I T Res agent task when business requires. Group management - group reservations and room blocks.
Quick Apply
14d
Group Reservations Agent
Shangri-La Hotels —Cairns City QLD
Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group. Competitive salary and incentive scheme.
11d

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reservations agent jobs near cairns qld

Reservations Agent

Accor Apartments & Realty -
Cairns QLD

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Job Details

Permanent | Part-time
13 hours ago

Qualifications

Hospitality
Customer service
Communication skills

Full Job Description

Mantra Esplanade Cairns sits within a prime location, walking distance to the swimming lagoon, pier and marina and a variety of restaurants, bars and cafes right at its door. Offering an extensive range of hotel, one and two bedroom apartments, pool, spa and fully equipped exercise room, Mantra Esplanade Cairns attracts both leisure and corporate visitors to the region. Enjoy a truly tropical lifestyle where on your days off you ca explore neighbouring islands, take a trip out to the Great Barrier Reef or enjoy the slower pace of a local market or two.

Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

Customer service-oriented with exceptional communication skills
Previous experience in a similar role in the hospitality industry is preferred
Proficiency in using reservation and property management systems is a plus
Problem-solving skills and the ability to remain calm under pressure
Team player with a positive attitude and willingness to go the extra mile

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

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reservations agent jobs in cairns qld

Reservations Agent

Reservations Sales Agent

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Groups Coordinator

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