In-Demand Guest service agent Jobs in Burleigh Heads, Qld

Night Caretaker / Guest Service Agent
Oaks Hotels —Coolangatta QLD
- $27.97 - $41.96 an hour
- Part-time
- Hospitality
- Customer service
- Communication skills
- Health insurance
- Parental leave
Quick Apply
13d
Guest Service Agent
Avani —Broadbeach QLD
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Accor Apartments & Realty —Surfers Paradise QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
14d
Guest Service Agent
Oaks Hotels —Kingscliff NSW
- $27.97 - $41.96 an hour
- Part-time
- Resort
- Health insurance
- Parental leave
Quick Apply
12d
Guest Service Agent
Oscars Group —Surfers Paradise QLD
- $33.85 - $47.39 an hour
- Weekend availability
- Front desk
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Guest Service Agent
langhamhotelsgoldcoast —Gold Coast QLD
- Part-time
- Hospitality
- Customer service
- Resort
Guest Service Agent
Village Roadshow —Gold Coast QLD
- $27.97 - $41.96 an hour
- Part-time
- Resort
- Employee assistance program
1d
Guest Experience Agent
SOFITEL —Broadbeach QLD
- Part-time
- Communication skills
Quick Apply
Apartment Cleaner
Pacifc Property Service —Bilinga QLD
- $33 - $35 an hour
- Weekend availability
- Management
- Cleaning
- In-person
Quick Apply
5h
Reservations/Guest Experence All Rounder
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
12d
Front Office Supervisor
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Full-time
- Customer service
- Supervising experience
- Leadership
Front Office Control Clerk / Front Office Lead
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Full-time
- Management
- Communication skills
- Office experience
Reservations Agent
Accor Apartments & Realty —Tweed Heads NSW
- Part-time
- Hospitality
- Customer service
- Communication skills
7d
At Your Service Agent/Runner
Marriott International, Inc —Surfers Paradise QLD
- Part-time
- Communication skills
- Resort
5d
Langham Service Agent
langhamhotelsgoldcoast —Gold Coast QLD
- Part-time
- Communication skills
- Hotel experience
- Resort
At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
Housekeeping Team Leader
Travel + Leisure Co. —Kirra Beach QLD
- Part-time
- Resort
Quick Apply
At Your Service Manager (Front Office)
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Recruiting
Part Time Front Office Agent
Southport Sharks —Southport QLD
- Part-time
- Front desk
- Communication skills
- Hotel experience
- Employee discount
- Gym membership
9d
Group Sales Executive
Accor Apartments & Realty —Gold Coast QLD
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel

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Night Caretaker / Guest Service Agent

Oaks Hotels -
Coolangatta QLD

Quick Apply

Job Details

Part-time
$27.97 - $41.96 an hour
13 days ago

Benefits

Birthday leave
Health insurance
Parental leave
Employee assistance program

Qualifications

Hospitality
Customer service
Security
Communication skills
Property management
Hotel experience

Full Job Description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Gold Coast Calypso Plaza Suites are looking for a part-time Night Caretaker who is passionate about providing exceptional guest service and maintaining a safe, secure and welcoming environment throughout the night.

As the Night Caretaker, you will be the primary point of contact for guests during overnight hours. Combining customer service, front office support and property monitoring responsibilities, you will ensure guests enjoy a comfortable stay while maintaining the presentation, security and smooth operation of the property. Your positive attitude, reliability and attention to detail will help create memorable guest experiences at any hour.

Key Responsibilities Include:

Provide a warm and professional welcome to guests, managing late arrivals, departures and guest enquiries throughout the overnight period.
Maintain clear and courteous communication with guests, colleagues and stakeholders, providing prompt assistance and resolving issues efficiently.
Accurately process reservations, check-ins, check-outs and guest account transactions while ensuring strict confidentiality of guest information.
Monitor the property throughout the night, maintaining security, cleanliness and presentation standards across designated areas.
Carrying out general housekeeping and cleaning tasks in common areas.
Respond proactively to guest requests, concerns and emergencies, ensuring a safe and positive guest experience at all times.
Complete nightly operational tasks, reporting requirements and administrative duties accurately and within required timeframes.
Reporting any maintenance, safety, or operational issues identified during the shift.

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Overnight shifts scheduled within 10:00pm to 7:00am
Immediate start available

Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour + penalties
Saturday: $34.96 per hour + penalties
Sunday: $41.96 per hour + penalties

Qualifications

Successful candidates will have:

Demonstrated background in hotel operations, hospitality, customer service or a similar guest-facing environment.
Exceptional communication and interpersonal skills, with the ability to remain professional and composed when handling guest enquiries and concerns.
Strong computer literacy and the ability to learn and utilise property management and reservation systems effectively.
A proactive and service-focused approach, with a commitment to delivering outstanding guest experiences and resolving issues efficiently.
High attention to detail and the ability to work independently while managing multiple priorities during overnight operations.
Maintains a polished and professional presentation and is fully committed to working overnight, weekend and public holiday shifts as required

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Quick Apply

Refine Your Search

guest service agent jobs in burleigh heads, qld

Night Caretaker / Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Experience Agent

Apartment Cleaner

Reservations/Guest Experence All Rounder

Front Office Supervisor

Front Office Control Clerk / Front Office Lead

Reservations Agent

At Your Service Agent/Runner

Langham Service Agent

At Your Service Manager (Front Office)

Housekeeping Team Leader

At Your Service Manager (Front Office)

Part Time Front Office Agent

Group Sales Executive

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