In-Demand Customer service representative Jobs in Burleigh Heads, Qld

Night Caretaker / Guest Service Agent
Oaks Hotels —Coolangatta QLD
- $27.97 - $41.96 an hour
- Part-time
- Hospitality
- Customer service
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Oaks Hotels —Kingscliff NSW
- $27.97 - $41.96 an hour
- Part-time
- Resort
- Health insurance
- Parental leave
Quick Apply
Reddy Express Burleigh Heads - Customer Service Representative
Reddy Express - OTR Group —Burleigh Heads QLD
- Part-time
Customer Service Representative
Foundever —Gold Coast QLD
- Full-time
- Remote
- Customer service
- Computer skills
- Financial services
Guest Service Agent
Avani —Broadbeach QLD
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Parental leave
Quick Apply
Customer Service Specialist - Call Centre
Concentrix —Robina QLD
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
Reddy Express Elanora - Customer Service Representative
Reddy Express - OTR Group —Elanora QLD
- Part-time
6h
Guest Service Agent
Accor Apartments & Realty —Kingscliff NSW
- Part-time
- Hospitality
- Front desk
- Communication skills
Guest Experience Agent
SOFITEL —Broadbeach QLD
- Part-time
- Communication skills
Quick Apply
Guest Service Agent
MERCURE —Carrara QLD
- $34.96 - $48.95 an hour
- Weekend availability
- Microsoft Office
- Agile
- Communication skills
Quick Apply
Customer Service Coordinator
Buildsafe —Arundel QLD
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
Guest Service Agent
langhamhotelsgoldcoast —Gold Coast QLD
- Part-time
- Hospitality
- Customer service
- Resort
Reddy Express Elanora - Customer Service Representative
OTR —Elanora QLD
- Weekend availability
- Customer service
6h
Guest Service Agent
Village Roadshow —Gold Coast QLD
- $27.97 - $41.96 an hour
- Part-time
- Resort
- Employee assistance program
11d
Client Services Assistant - Residential Care
Ozcare —Parkwood QLD
- Part-time
- Health insurance
- Annual leave
7d
Customer Service and Sales Consultant
Medibank —Broadbeach QLD
- Part-time
- Remote
- Sales
- Customer service
- Health insurance
- Parental leave
11d
Reddy Express Burleigh Heads - Customer Service Representative
OTR —West Burleigh QLD
- Weekend availability
- Customer service
Reddy Express Tweed Heads - Customer Service Representative
Reddy Express - OTR Group —Tweed Heads NSW
- Part-time
10d
Software Support & Customer Service
EzzyBills —Kingscliff NSW
- $65,000 - $90,000 a year
- Software development
- Communication skills
Customer Service Representative
PFD Food Services —Gold Coast QLD
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership

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Night Caretaker / Guest Service Agent

Oaks Hotels -
Coolangatta QLD

Quick Apply

Job Details

Part-time
$27.97 - $41.96 an hour

Benefits

Birthday leave
Health insurance
Parental leave
Employee assistance program

Qualifications

Hospitality
Customer service
Security
Communication skills
Property management
Hotel experience

Full Job Description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Gold Coast Calypso Plaza Suites are looking for a part-time Night Caretaker who is passionate about providing exceptional guest service and maintaining a safe, secure and welcoming environment throughout the night.

As the Night Caretaker, you will be the primary point of contact for guests during overnight hours. Combining customer service, front office support and property monitoring responsibilities, you will ensure guests enjoy a comfortable stay while maintaining the presentation, security and smooth operation of the property. Your positive attitude, reliability and attention to detail will help create memorable guest experiences at any hour.

Key Responsibilities Include:

Provide a warm and professional welcome to guests, managing late arrivals, departures and guest enquiries throughout the overnight period.
Maintain clear and courteous communication with guests, colleagues and stakeholders, providing prompt assistance and resolving issues efficiently.
Accurately process reservations, check-ins, check-outs and guest account transactions while ensuring strict confidentiality of guest information.
Monitor the property throughout the night, maintaining security, cleanliness and presentation standards across designated areas.
Carrying out general housekeeping and cleaning tasks in common areas.
Respond proactively to guest requests, concerns and emergencies, ensuring a safe and positive guest experience at all times.
Complete nightly operational tasks, reporting requirements and administrative duties accurately and within required timeframes.
Reporting any maintenance, safety, or operational issues identified during the shift.

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Overnight shifts scheduled within 10:00pm to 7:00am
Immediate start available

Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour + penalties
Saturday: $34.96 per hour + penalties
Sunday: $41.96 per hour + penalties

Qualifications

Successful candidates will have:

Demonstrated background in hotel operations, hospitality, customer service or a similar guest-facing environment.
Exceptional communication and interpersonal skills, with the ability to remain professional and composed when handling guest enquiries and concerns.
Strong computer literacy and the ability to learn and utilise property management and reservation systems effectively.
A proactive and service-focused approach, with a commitment to delivering outstanding guest experiences and resolving issues efficiently.
High attention to detail and the ability to work independently while managing multiple priorities during overnight operations.
Maintains a polished and professional presentation and is fully committed to working overnight, weekend and public holiday shifts as required

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Quick Apply

Refine Your Search

customer service representative jobs in burleigh heads, qld

Night Caretaker / Guest Service Agent

Guest Service Agent

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Customer Service Specialist - Call Centre

Reddy Express Elanora - Customer Service Representative

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Guest Experience Agent

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Customer Service Coordinator

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Reddy Express Elanora - Customer Service Representative

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Client Services Assistant - Residential Care

Customer Service and Sales Consultant

Reddy Express Burleigh Heads - Customer Service Representative

Reddy Express Tweed Heads - Customer Service Representative

Software Support & Customer Service

Customer Service Representative

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