In-Demand & assembly occupations Jobs in Braeside, Vic

Tours and Customer Service Assistant
Victorian Government —Melbourne VIC
- $72,189 - $79,753 a year
- Full-time
Wellbeing Leader - ES Range 4
Victorian Government —Melbourne Eastern Suburbs VIC
- Full-time
- Senior Secondary Certificate of Education
- Case management
- Communication skills
5d
Maths / Science Graduate
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- University
- Communication skills
3d
Classroom Teacher R2 (Higher Duties to Leading Teacher Range 3 - Student Leadership & Community Engagement) Fixed Term
Victorian Government —Melbourne Eastern Suburbs VIC
- Full-time
- Management
- Leadership
- Communication skills
- Parental leave
11d
Manager, IT Infrastructure Technology
Victorian Government —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Hybrid work
- Communication skills
Classroom Teacher - French Language/Humanities Fixed Term (.08)
Victorian Government —Melbourne Eastern Suburbs VIC
- Part-time
- Communication skills
- Teaching
3d
Business Management / EconomicsTeacher
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- University
- Communication skills
10d
Numeracy Learning Specialist Range 3
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
- Teaching
12d
Careers/Pathways Coordinator
Victorian Government —Melbourne VIC
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- Communication skills
5d
First Aid and Administration Officer
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Communication skills
12d
Principal-Range 6
Victorian Government —Melbourne VIC
- Full-time
- University
- Education
- Teaching
9d
Science Graduate
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- University
- Communication skills
2d
Senior Policy Officer, Aboriginal Programs
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
5d
Performing Arts Teacher 0.4 FTE
Victorian Government —Melbourne Eastern Suburbs VIC
- Part-time
- Communication skills
- Teaching
2d
Geography Teacher
Victorian Government —Melbourne VIC
- Full-time
- University
- Communication skills
- Teaching
11d
Security Adviser
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
6d
Mathematics Teacher 7-12
Victorian Government —Melbourne VIC
- Full-time
- University
- Communication skills
- Teaching
3d
English Teacher - 0.8
Victorian Government —Melbourne VIC
- Part-time
- University
- Communication skills
- Teaching
3d
Leading Teacher-Wellbeing (MHiPS) and Engagement
Victorian Government —Melbourne VIC
- Full-time
- Management
- Leadership
- Teaching
5d
English Teacher 7-10
Victorian Government —Melbourne VIC
- Full-time
- University
- Communication skills
- Teaching
3d

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Tours and Customer Service Assistant

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$72,189 - $79,753 a year

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $72,189 - $79,753

Grade: Grade in advertisement

Occupation: Hospitality and tourism

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/002633

The Parliament of Victoria through its elected representatives is accountable to the Victorian community for the provision and conduct of representative government in the interests of all Victorians. The Departments of the Parliament deliver apolitical, professional and innovative services to support our elected representatives and the Parliament as an institution. Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued and supported. Our employees are the key to our success and bring new responses to issues and challenges we face in our work in the delivery of quality services to support the work of the Parliament.

Tours and Customer Service Assistant

Department of Legislative Assembly

Why join us?

Be part of a collaborative and supportive team delivering exceptional visitor experiences.
12 month fixed term contract, full time position
PoV Grade 2.2, $72,189 - $79,753 + 12% superannuation

About the role and team

The Tours and Customer Service Assistant plays an important role in delivering exceptional visitor experiences at Parliament House. As part of the Tours and Customer Service Unit, you will provide front-of-house customer service, support community engagement activities and tours, assist with parliamentary events, and contribute to the smooth day-to-day operation of visitor services. Working in a fast-paced and highly collaborative environment, you will engage with visitors, Members of Parliament, parliamentary staff and external stakeholders to ensure a professional, welcoming and informative experience for all.

Key responsibilities include:

Providing a high level of customer service to visitors, Members of Parliament and parliamentary staff.
Providing operational support for parliamentary events and functions including as a point of contact during specified events at Parliament House.
Liaising with Tours and Customer Service Unit Leadership and internal and external stakeholders to resolve visitor and event-related enquiries.
Supporting the day-to-day operation of the Vestibule and visitor management services.
Assisting with tour preparation, visitor bookings and information requests.
Supporting the Tours and Customer Service Unit in the delivery of tours, community engagement activities and educational programs.
Collecting and recording visitor feedback to support continuous service improvement.
Assisting with ceremonial functions and Chamber support services on sitting days.
Contributing to the safety and security of the parliamentary precinct, including emergency management and incident reporting.
Maintaining effective working relationships with colleagues, stakeholders and visitors.
Supporting other duties and projects within the Tours and Customer Service Unit as required.

The Recruitment Process

Application: Submit your CV and a brief cover letter.

Initial Screening: A 20-minute introductory phone call with our HR team.

Panel Interview: A face-to-face interview with three members of the team.

Final Checks: National Police Check and professional reference checks.

Applications close on 4 Sep 2026, and applicants may be contacted before the advertisement closes.

Why work for us?

We offer a unique workplace that sits at the heart of Victorian democracy. You will work in a historic precinct with modern technology, contributing to an institution that values integrity, professional growth, and a supportive team culture.

Accessibility

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected]

Privacy Collection Notice

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.

This pr ivacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.

Child Safe Standards

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

Applications close Friday 4 September 2026 at 11.59pm

Posted

12 August 2026

Apply Now

Refine Your Search

& assembly occupations jobs in braeside, vic

Tours and Customer Service Assistant

Wellbeing Leader - ES Range 4

Maths / Science Graduate

Classroom Teacher R2 (Higher Duties to Leading Teacher Range 3 - Student Leadership & Community Engagement) Fixed Term

Manager, IT Infrastructure Technology

Classroom Teacher - French Language/Humanities Fixed Term (.08)

Business Management / EconomicsTeacher

Numeracy Learning Specialist Range 3

Careers/Pathways Coordinator

First Aid and Administration Officer

Principal-Range 6

Science Graduate

Senior Policy Officer, Aboriginal Programs

Performing Arts Teacher 0.4 FTE

Geography Teacher

Security Adviser

Mathematics Teacher 7-12

English Teacher - 0.8

Leading Teacher-Wellbeing (MHiPS) and Engagement

English Teacher 7-10

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