Lead. Inspire. Deliver.
At Auto & General, our Home Claims team is passionate about people — our customers and our team members. We're on the hunt for an authentic, high-performing Team Leader to join our close-knit leadership team based in Kawana.
If you thrive on building high-performing teams, driving exceptional customer outcomes, and leading with integrity, this is the role for you.
What You'll Be Doing
This is more than just managing a team — it's about inspiring a group of talented Claims Consultants to be their absolute best, every single day. You'll:
-
Lead and develop a team managing a portfolio of home claims, fostering a culture of excellence and accountability
-
Coach, motivate and mentor your team to consistently meet and exceed performance objectives
-
Champion service quality by ensuring high standards of process adherence and customer experience
-
Drive smarter decisions through workload prioritisation, claim review and authorisation, and performance reporting
-
Collaborate widely across underwriting, assessing, suppliers, complaints and builders to deliver seamless claim outcomes
-
Shape the future by contributing to strategic initiatives that continuously improve Claims performance
-
Influence at all levels by providing input into staffing, recruitment and system development
What Success Looks Like
-
A highly engaged, capable and values-aligned team
-
Exceptional, consistent service delivery for every customer
-
Strong stakeholder relationships built on trust and collaboration
-
Accurate reserving, effective claims cost management and sharp negotiation outcomes
What You'll Bring
You're a natural leader — resilient, empathetic and decisive. You bring:
-
Proven experience managing claims (home insurance highly regarded)
-
A strong track record of leading, developing and coaching people
-
The ability to guide your team confidently through change
-
Exceptional communication, negotiation and influencing skills
-
High-level analytical and critical thinking skills to support sound decision-making
-
Outstanding attention to detail with the ability to make tough calls under pressure
-
A collaborative mindset with the ability to influence senior stakeholders
-
Proven ability to manage shifting priorities in a fast-paced environment
Why choose us?
We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:
-
Prime location: Our Kawana The Edge office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance!
-
Generous leave: Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.
-
Giving back: Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.
-
Growth and development: Invest in your future with our internal development programs and access to a wide range of online courses.
-
Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.
-
Onsite amenities: Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.
-
Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!
About us:
As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.
We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.
Does this role sound perfect for you?
If you're a dedicated and empathetic individual with a passion for helping others, we encourage you to apply! Click "Apply Now" to submit your application and take the next step in your career journey. We look forward to hearing from you.
