This is an Expression of Interest — our Support Worker pool is always open. Suitable applicants will be contacted as positions become available. We welcome applications from candidates at all stages of their compliance journey; fast-tracked onboarding may be available for the right people.
As a Support Worker, you will provide non-clinical, practical support that helps NDIS participants live safely, confidently, and with dignity in their daily lives. You'll work across both individual (1:1) and group settings, following care plans and working alongside a close-knit, supportive team.
- Assisting participants with daily living activities, including personal hygiene, medication assistance, manual handling, domestic tasks, and meal preparation
- Supporting community access — social activities, appointments, and outings
- Providing emotional support and encouragement, promoting independence and wellbeing, including psychosocial and mental health support
- Maintaining wellbeing, structure, and stability within a 24-hour care model
- Following care plans, maintaining accurate records, and keeping safety front of mind
- Participating in ongoing training and development to grow your skills
- Working as part of a team that genuinely supports each other
Our 24-hour care model means a range of shifts are on offer.
Shifts times vary between locations.
- Day shifts: 8am – 8pm
- Evening shifts
- Sleepover shifts: afternoon (approx 5pm–10pm), sleep (10pm–6am), and morning (6am–9am) components
- Active overnight shifts
✔ Ongoing training and development through our online NGO training programs
✔ Career pathways with on-the-job training and mentorship
✔ Employee Assistance Program (EAP) available to all staff
✔ A supportive leadership team and a workplace culture built on genuine care
We are seeking experienced Support Workers who bring professionalism and heart to their work. You will be:
- Caring, patient, and emotionally intelligent
- Reliable, punctual, and committed
- Skilled at building rapport while maintaining professional boundaries
- Confident working independently and as part of a team
- Experienced in disability and/or mental health support
- Positive, grounded, and able to create a calm, authentic environment
- NDIS Worker Screening Check
- Australian work rights
- National Police Check
- Current First Aid & CPR certificate
- Driver's licence and reliable vehicle (with current registration and comprehensive insurance)
- NDIS Worker Orientation Module
- Certificate III in Individual Support (Disability) / Equivalent / minimum of 6 months relevant industry experience
- Manual handling certificate (if not completed as part of Certificate III)
Preferred (not mandatory)
- Blue Card (Working with Children Check)
- Minimum 6 months of NDIS disability support experience
Ready to make a difference?
If you're looking for meaningful work, a supportive team, and the opportunity to build a long-term career in Disability & Mental Health — we'd love to hear from you.
Submit your expression of interest and we'll be in touch when a suitable opportunity arises.
About Sapphire Support Sapphire Support is the Sunshine Coast's leading registered NDIS provider, delivering person-centred disability and mental health support services to participants who want to live independently, confidently, and on their own terms. Based in Mooloolaba, we support individuals across Assisted Daily Living, Supported Independent Living, Specialist Disability Accommodation, and Social & Community Participation — providing care that is tailored, evolving, and always built around the person. Our values We believe everyone deserves to live their best life. That belief sits at the heart of everything we do — for our participants and for our team. Compassion — We take a person-first approach in every interaction, recognising that every individual brings a unique set of needs, strengths, and goals. Quality — Our staff are experienced, well-trained, and supported to deliver the highest standard of care. Transparency — We're upfront, honest, and accountable — to our participants, their families, and each other. Individuality — Cookie-cutter care isn't our style. We tailor our support to the person in front of us, every time. What it's like to work here At Sapphire Support, we treat our team like family. You'll work alongside people who genuinely care — about the participants they support and about each other. We invest in your development through ongoing training, mentorship, and real career pathways, and our Employee Assistance Program means support is available to you too, not just those we serve. If you're looking for meaningful work in a team that has your back, you're in the right place.
