1. Technical Knowledge and ICT Support
Demonstrated ability to provide technical support for Windows and Apple devices, including installation, configuration, troubleshooting and maintenance of hardware and software. Experience with device management platforms such as Mosyle MDM, Apple School Manager, Microsoft Intune, MDT or similar technologies would be highly regarded.
2. Problem Solving and Technical Diagnosis
Demonstrated ability to investigate, diagnose and resolve ICT issues efficiently, including hardware, software, networking and connectivity problems. Ability to apply analytical thinking to identify the root cause of technical issues and restore services with minimal disruption to staff and students.
3. Organisation, Project Support and Continuous Improvement
Demonstrated ability to organise and prioritise workload, maintain accurate ICT asset records and documentation, and contribute to ICT projects. A commitment to identifying opportunities to improve systems, processes and device management practices while supporting the school's evolving technology environment.
4. Communication, Customer Service and Teamwork
Highly developed interpersonal and communication skills with the ability to provide professional, responsive and effective ICT support to staff and students. Demonstrated ability to work collaboratively with colleagues, leadership, the Technical Support to Schools Program (TSSP) and external providers while also working independently when required.
5. Learning, Innovation and Adaptability
Demonstrated commitment to ongoing professional learning and the ability to quickly acquire new technical knowledge and skills. Willingness to research and evaluate emerging technologies, adapt to changing ICT environments, and contribute to the future development of school technology systems in line with Department of Education policies and standards.
This position suits a motivated technician who enjoys hands-on device work and is keen to contribute to IT support at EGSS
Working in partnership with the TSSP to develop the school infrastructure, while growing their ICT skills in a professional school environment.
The School IT Technician provides reliable technical support for staff and student devices at EGSS. The role focuses on device management, troubleshooting, and maintenance of Windows and Apple devices to support effective school operations.
The successful candidate will be organised and self-driven, with a strong willingness to learn, quickly investigate and diagnose issues, and develop new skills. The applicant will look for opportunities to improve school systems and processes.
Device Management & Deployment
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Install, configure, and maintain school-owned Windows and Apple devices for staff and students.
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Support Apple device management through Mosyle MDM.
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Assist with Windows deployments (experience with Microsoft Deployment Toolkit (MDT), and Intune, would be beneficial).
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Help develop and maintain an asset register for school devices and equipment, including working with the library catalogue to track device movement.
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Support preparation for SharePoint integration.
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Support of Staff device management, User profile backup and restore, updating windows image from ISO or Wim.
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Device Driver installation and fault diagnostics experience with DISM
Diagnostics & Support
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Quickly investigate, diagnose, and resolve hardware and software issues on staff and student devices.
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Restore Wi-Fi functionality to personal and school devices.
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Provide support to staff on technical queries and day-to-day device use.
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Apply understanding of basic network patching, locating network points when troubleshooting connectivity issues.
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Support AirServer connectivity with staff and student devices.
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With support from the TSSP The ability to restore services after faults or power outages.
Technology Investigation & Improvement
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Research and evaluate approved emerging technologies that could benefit the school, ensuring alignment with Department guidelines.
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Proactively identify opportunities to improve existing systems, and device management practices.
Documentation & Knowledge Sharing
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Create and publish how-to guides for staff for various common issues.
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Keep school device documentation up to date and accurate.
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Refine documentation processes for better device management.
Required Skills and Attributes
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Demonstrated ability (or strong aptitude) in managing and troubleshooting Windows and Apple devices.
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Strong diagnostic and problem-solving skills with the ability to investigate and restore devices quickly
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An understanding of IP phones and resolution of faults
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Tracking staff devices for Traunch rollout and user data migration to new devices
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Experience with Mosyle MDM for Apple devices is highly desirable.
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Experience with Apple School Portal.
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Willingness to work as part of a team on developing and rolling out ICT Projects
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Awareness of MDT for Windows deployments would be an advantage.
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Understanding of basic networking concepts including patching, locating network points, and the use of VLANs.
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Experience with or willingness to learn AirServer and similar tools.
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Organised and self-driven approach when working alone, but also the ability to work as part of a team.
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Excellent communication skills for supporting staff effectively.
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Willingness to learn new technologies and adapt to evolving school needs (including potential future developments such as Azure AD / SharePoint/Intune).
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Awareness of basic scripting or automation concepts.
Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.
The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).
Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via
[email protected]
Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.
Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:
https://www2.education.vic.gov.au/pal/child-safe-standards/policy
The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:
https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview
The commencement date and time fraction of this position can be negotiated.
Applicants are asked to email a copy of their Application and CV to the Acting Principal, Donna Prince -
[email protected]
Applicants are invited to contact Donna Prince 5152 5922 if they have any questions in relation to this position or to arrange a tour of our school.
The East Gippsland Specialist School provides a comprehensive and innovative curriculum for primary and secondary students with intellectual disabilities. The school recognises that every child is special and that our students require additional resources and individual and innovative support to enable them to succeed.
The school encourages a supportive environment where teamwork between members of the school community is paramount to foster an environment of ability where every student fulfils their full potential. Our belief that every student can achieve is fostered in a strengths based, stimulating, caring and secure atmosphere. We promote the values and attitudes of cooperation, responsibility and respect for self, for others, for culture and religious diversity, for property and environment.
Students are taught in small groups and are supported by a multi-disciplinary team including teachers, assistants, allied health professionals and other specialists. The school is committed to providing a progressive, stimulating and safe school environment that takes into account sound management practices, good communication between all members of the school community, best practice in delivering the curriculum and innovative community partnerships.
East Gippsland Specialist School is situated in the thriving town of Bairnsdale which is also the commercial centre of East Gippsland. The town itself has pleasant wide streets set around historical, award winning, Main Street Gardens. It is the gateway to Australia's largest and most beautiful inland waterways, the Gippsland Lakes as well as beautiful beaches and Victoria's High Country. The environment lends itself to many leisure opportunities including fishing, sailing and boating, riding, cycling, bushwaking, climbing and skiing.
The East Gippsland Specialist School was built in 2003. It now has 112 students and 60 staff with state of the art facilities, extensive IT resources and specialist sensory resources.
