In-Demand Javascript Jobs in Sydenham Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
9d
Full Stack Developer
SafetySuite Global —Melbourne VIC
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- SQL
Quick Apply
11d
Web Developer
Prisha Facility Services Pty Ltd TAS Eco Grounds Maintenance —Truganina VIC
- $79,500 - $82,500 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick Apply
9d
Software Engineer
SCNITS AUSTRALIA —Williams Landing VIC
- $80,000 - $85,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick Apply
11d
Front End Developer
Duxxel Pty Ltd —Melbourne VIC
- From $120,000 a year
- Contract
- Hybrid work
- Management
- APIs
Quick Apply
Software Engineer - Junior Mobile App Developer
Gallagher Group —Melbourne VIC
- Full-time
- APIs
- Agile
- Communication skills
Binance Accelerator Program - APP iOS/ Android (Fully Remote)
Binance —Melbourne VIC
- Contract
- Remote
- Computer Science
- APIs
- AI
Quick Apply
Full Stack Developer
Duxxel Pty Ltd —Melbourne VIC
- From $120,000 a year
- Contract
- Hybrid work
- Azure
- APIs
Quick Apply
Frontend Developer with React and Node.js
iGreenData —Melbourne VIC
- Full-time
- AWS
- Software development
- APIs
- Health insurance
Staff Front-End Engineer - Design Systems
Canva —Melbourne VIC
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
- Parental leave
Quick Apply
Full Stack Developer
Octane —Melbourne VIC
- Full-time
- Data analysis skills
- SQL
- POS
Quick Apply
AI Web Fullstack Developer (Node, Javascript, React)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer science
- Management
- Computer Science
Quick Apply
13d
React Native Developer
JPLoft —Melbourne VIC
- SQL
- Leadership
- Health insurance
Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
9d
UI Developer
Duxxel Pty Ltd —Melbourne VIC
- From $120,000 a year
- Contract
- Hybrid work
- Azure
- DevOps
- APIs
Quick Apply
Developer Programmer
Passionate Fire —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick Apply
9d
Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- AWS
- Software development
10d
Software Engineer
Contour Education —Melbourne VIC
- $120,000 - $140,000 a year
- Full-time
- Senior Secondary Certificate of Education
- AWS
- Education
- Work from home
- Employee assistance program
Quick Apply
Full Stack Developer (front-end focused)
Nixil —Melbourne VIC
- Contract
- DevOps
- Master's degree
- AWS
Software Engineer - Junior Mobile App Developer
Gallagher —Melbourne VIC
- APIs
- Agile
- Communication skills

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javascript jobs near sydenham vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
9 days ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

javascript jobs in sydenham vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

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Front End Developer

Software Engineer - Junior Mobile App Developer

Binance Accelerator Program - APP iOS/ Android (Fully Remote)

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Staff Front-End Engineer - Design Systems

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AI Web Fullstack Developer (Node, Javascript, React)

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Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services

UI Developer

Developer Programmer

Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services

Software Engineer

Full Stack Developer (front-end focused)

Software Engineer - Junior Mobile App Developer

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