In-Demand Solution architect Jobs in Canberra, Act

Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
1d
IT Midrange Database Specialist - APS 6
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
6d
Senior Cloud Engineer- Azure
NCS Australia —Canberra ACT
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
- Parental leave
Quick Apply
Senior Developer - Java / AWS / Microservices
Showtime Consulting —Canberra ACT
- AWS
- Analysis skills
- APIs
5d

Discover related jobs

Based on your search for solution architect jobs.

Change Management & Adoption: Architect / Consultant - ANZ region
Bridge Et Al. —Canberra ACT
If you have relevant change management experience and hold certifications other than PROSCI, we can arrange for PROSCI certification for qualified candidates.
Lead Client Technical Architect
Unisys —Canberra ACT
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family…

I want to receive the latest job alert for solution architect in canberra, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

solution architect jobs near canberra, act

Cloud Engineer jobs in Canberra ACT

Junior Architect jobs in Greater Perth Wa

Aws Cloud Support jobs in Sydney Nsw

Cloud Architect jobs in Hurstville Nsw

Cloud Architect jobs in Sydney Nsw

Cloud Architect jobs in Ipswich Qld

Solution Architect 200 jobs in Remote

Grimshaw Architect jobs in Melbourne Vic

Maintenance Engineer jobs in Tottenham Vic

Cloud Engineer jobs in Melbourne Vic

Junior Devops Engineer Junior Ai Engineer jobs in Waitara Nsw

Cloud Engineer jobs in Brisbane Qld

Web Developer, Internship jobs in Melbourne Vic

Senior Sales Representative jobs in Rose Bay Nsw

Senior Java Developer jobs in Lonsdale Sa

Senior Java Developer jobs in Marion Sa

Senior Regional Finance Manager jobs in Sydney Nsw

Senior Java Developer jobs in Huntingdale Wa

Senior Java Developer jobs in Port Adelaide Sa

Android Developer jobs in Sydney Nsw

Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Patient monitoring

Full Job Description

What success looks like in this role:

We're looking for a Genesys Cloud CX Architect to support and enhance mission-critical contact centre environments for the Department of Home Affairs and Department of Health. You'll provide Level 2/3 support across Genesys Cloud CX, telephony, IVR and call flows, integrations, and contact centre operations, resolving complex issues, delivering platform enhancements, and ensuring reliable, high-performing services through proactive support, continuous improvement, and strong operational governance.

Supporting and administering the Genesys Cloud CX platform and associated technologies.
Monitoring platform health, routing performance, telephony services, and operational stability.
Troubleshooting incidents across call routing, IVRs, Architect flows, queues, integrations, reporting, and telephony connectivity.
Designing, developing, and maintaining IVR and call flow solutions using Genesys Architect.
Supporting integrations with CRM, workforce management, identity management, and reporting platforms.
Managing SIP trunking, carrier connectivity, number provisioning, and telephony services.
Conducting root cause analysis and driving continuous service improvements.
Supporting platform upgrades, new feature adoption, testing, and release validation.
Maintaining technical documentation, support procedures, and knowledge articles.
Participating in an on-call roster supporting critical contact centre services.

You will be successful in this role if you have:

Genesys Cloud CX Administration
Genesys Architect (IVR & Flow Design)
Contact Centre Routing & Queue Management
SIP Telephony & Voice Services
Workforce Engagement Management (WEM)
API & Integration Support
Incident, Problem & Change Management
Reporting & Analytics
Cloud Platform Administration
ITIL Service Management

If you're passionate about Genesys Cloud, enjoy solving complex contact centre challenges, and want to play a key role in supporting critical customer services, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Genesys Cloud CX Architect

IT Midrange Database Specialist - APS 6

Senior Cloud Engineer- Azure

Senior Developer - Java / AWS / Microservices

Discover related jobs

I want to receive the latest job alert for solution architect in canberra, act

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected