In-Demand Nbn™ Jobs

Operations Manager - Fixed Activations / Onboarding
Optus —Melbourne VIC
- Analytics
- Parental leave
- Employee discount
Telecommunications Network Planner
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- PMP
- Bachelor's degree
- No degree
- Work from home
Quick Apply
9d
Field Supervisor- Pit & Pipe
Gigacomm —Sydney NSW
- Full-time
- Hybrid work
- Management
- Supervising experience
- No degree
Quick Apply
Regional Sales Representative - Telecom Structures
Valmont Industries —Acacia Ridge QLD
- Full-time
- Management
- Sales
- Engineering
Senior Service Desk / Onsite Engineer (MSP)
VISITS —Sydney NSW
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Management
- SharePoint
- Work from home
Quick Apply
10d
Business Development Manager
Trucell —Kingston ACT
- Full-time
- CRM software
- Sales
- Communication skills
Quick Apply
Field Supervisor
Ventia Pty Limited —South Brisbane QLD
- From $110,000 a year
- Supervising experience
- No degree
- Construction experience
- Employee assistance program
- Employee discount
4d
Senior NBN Manager
Optus —Macquarie Park NSW
- Leadership
- Parental leave
7d
Senior Manager Safety Quality Transform and Improve
NBN Co —Sydney NSW
- Full-time
- Parental leave
7d
Senior Field Technician I Cairns
NBN Co —Cairns QLD
- Full-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
Excavator Operator
Interflow —Caboolture QLD
- Overtime
- Plumbing
- On-the-job training
- Parental leave
Horizontal Directional Driller
RBH Directional Drilling Services —Perth WA
- $45 - $55 an hour
- Overtime
- CPR Certification
- Management
- First Aid Certification
Quick Apply
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
Senior DevOps Engineer
Optus —Macquarie Park NSW
- Azure
- DevOps
- Presentation skills
- Parental leave
- Employee discount
10d
Manager Critical Infrastructure
NBN Co —Sydney NSW
- Full-time
- Parental leave
Associate Electrical Engineer - Sutherland
Jones Nicholson —Sutherland NSW
- Full-time
- Construction experience
- Work from home
Skilled Yardman
AAG Infrastructure —Penshurst NSW
- Full-time
- Maintenance
- Welding
- Construction experience
Quick Apply
Senior URD Electrical Designer
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Excel
- Microsoft Office
- Parental leave
- Employee assistance program
Quick Apply
Customer Field Technician I Port Macquarie
NBN Co —Australia
- Full-time
- Carpentry
- Plumbing
- Communication skills
- Parental leave
Customer Field Technician I Blue Mountains and Katoomba
NBN Co —Australia
- Full-time
- Customer service
- Communication skills
- Parental leave

I want to receive the latest job alert for nbn™

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

nbn™ jobs near

Excavator Operator jobs in Caboolture QLD

Operations Manager jobs in Melbourne VIC

Driller jobs in Perth WA

Electrical Designer jobs in Brisbane QLD

Service Desk Engineer jobs in Sydney NSW

Security Security jobs in Ballarat Vic

Fifo Security jobs in Western Australia

Security Guard jobs in Melbourne Vic

Senior Security Engineer jobs in East Perth Wa

Field Supervisor jobs in Toowoomba Qld

School Crossing Supervisor jobs in Point Cook Vic

Plumbing Foreman A Nd Plant Operator jobs in Brisbane Qld

Excavator Operator jobs in Norwest Nsw

Dozer Operator jobs in Western Australia

Excavator Operator jobs in Craigieburn Vic

Excavator Operator jobs in Logan City Qld

Excavator Operator jobs in Northern Territory

Hygiene Operator jobs in Townsville Qld

Warehouse Supervisor jobs in Blair Athol Nsw

Field Supervisor jobs in Riverina Nsw

Operations Manager - Fixed Activations / Onboarding

Optus -
Melbourne VIC

Apply Now

Job Details

Benefits

Onsite gym
Parental leave
Employee discount

Qualifications

5G
Analytics

Full Job Description

Date: 20 Jul 2026

Location: Melbourne, Australia

#job-location.job-location-inline { display: inline; }

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're seeking an Operations Manager – Home Onboarding to lead the end-to-end onboarding and activation experience across the Fixed Consumer portfolio. You'll provide strategic and operational leadership for all Fixed connection activations, including NBN New Provide, Relocation, and Migration orders, as well as 5G Fixed customer support. As a critical control point in the customer lifecycle, you'll ensure activation capabilities are best-in-class, scalable, and resilient, accelerating order-to-activation timelines while optimizing speed, reliability, and cost-to-serve.

What You’ll Do

Hold end-to-end accountability for the Fixed onboarding and activation customer experience, ensuring consistent, high-quality outcomes at scale
Drive continuous improvement in service design to reduce customer effort, rework, failure demand, and cost-to-serve
Own executive relationships with contact centre and service delivery partners, holding them accountable for performance outcomes
Represent the organisation in NBN stakeholder forums, governance meetings, and operational performance reviews
Lead geographically dispersed teams and establish a performance-driven culture anchored in accountability and customer outcomes

What You Bring

Advanced Customer Support Operations, Customer Analytics, and Solutions Development experience
Strong technical authority with ability to identify systemic drivers of activation failure and lead root-cause remediation
Expert Stakeholder Relationship Management with proven ability to lead complex, cross-functional initiatives
Advanced Strategic Thinking and business acumen to translate enterprise strategy into operational execution
Advanced Leadership capability to drive performance through culture, talent development, and disciplined execution
Strong technical authority with ability to identify systemic drivers of activation failure and lead root-cause remediation

What’s in it for you?

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-EB1

Apply Now

Refine Your Search

nbn™ jobs

Operations Manager - Fixed Activations / Onboarding

Telecommunications Network Planner

Field Supervisor- Pit & Pipe

Regional Sales Representative - Telecom Structures

Senior Service Desk / Onsite Engineer (MSP)

Business Development Manager

Field Supervisor

Senior NBN Manager

Senior Manager Safety Quality Transform and Improve

Senior Field Technician I Cairns

Excavator Operator

Horizontal Directional Driller

Senior ICT & Security Engineer

Senior DevOps Engineer

Manager Critical Infrastructure

Associate Electrical Engineer - Sutherland

Skilled Yardman

Senior URD Electrical Designer

Customer Field Technician I Port Macquarie

Customer Field Technician I Blue Mountains and Katoomba

I want to receive the latest job alert for nbn™

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected