JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Facilities Support Coordinator at JLL, you'll be the professional face of the client organisation, ensuring seamless day-to-day operations across our managed facilities. This role is central to delivering exceptional Facilities Management and Business Support Services while maintaining safe, compliant, and welcoming workplaces. You'll coordinate everything from office relocations and visitor management to billing administration and contractor oversight, working closely with suppliers and internal teams to exceed key performance indicators. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this role exemplifies that commitment through proactive service delivery and continuous improvement. What sets JLL apart is our culture of collaboration, locally and across the globe—you'll embody this through daily interactions that demonstrate our 'I am JLL' core behaviours of being an Expert, Proactive, Innovative, Versatile, Team Player who values the Customer. Your focus on service excellence will directly contribute to positive client satisfaction outcomes while maintaining the highest standards of workplace safety and compliance.
An overview of the role:
Coordinate the end-to-end office move process for relocations and new employees, including physical moves, phone transfers, equipment setup, and maintaining accurate databases to track all movements
Manage visitor access and security procedures by escorting visitors, issuing security passes, registering arrivals, providing area inductions, and maintaining lost and found repositories
Oversee billing and financial administration by verifying supplier invoices against delivered services, processing receipts, resolving discrepancies, and ensuring all invoicing meets fiscal regulations
Conduct regular floor walks throughout tenancies to identify maintenance needs, coordinate quotes for repairs, and ensure premises remain in excellent condition at all times
Monitor and maintain inventory levels for stationery and supplies, balancing cost efficiency with availability while minimising redundant stock
Ensure workplace compliance and safety by managing contractor permits, reporting security incidents, performing minor repairs and maintenance, and adhering to OH&S legislation
Administer security card access requests, locker assignments, and communal space management while ensuring these areas remain clean and well-maintained
Learn and utilise new workorder and compliance software systems to streamline operations and maintain accurate records
Identify opportunities to reduce costs and improve operational standards through continuous improvement initiatives
Sounds like you? This is what we are looking for:
Minimum one year of experience in administration or facilities support roles
Strong customer service orientation with a proactive and professional approach to problem-solving
Excellent interpersonal and communication skills with ability to present a friendly, professional corporate image
Competency in Microsoft Office products including Word, Excel, and Outlook
Demonstrated ability to prioritise workload and manage multiple projects efficiently in a fast-paced environment
Self-motivated and confident with ability to work independently while contributing to team objectives
Flexibility and adaptability to respond to rapidly changing situations and requirements
Proven honesty, trustworthiness, and discretion when handling sensitive information
Experience working in corporate facilities management or business support services environments (preferred)
Understanding of workplace health and safety regulations and compliance requirements (preferred)
Familiarity with workorder management and compliance software systems (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ528982
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
