Date: 16 Jul 2026
Location:
SYDNEY, NSW, AU, 2000 PERTH, WA, AU, 6000 BRISBANE, QLD, AU, 4000 HOBART, TAS, AU, 7000 MELBOURNE, VIC, AU, 3008 ADELAIDE, SA, AU, 5000
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Employment Type: Permanent Full Time
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ServiceNow ITOM Engineer
Technology | Infrastructure, Cloud & Workplace
Take a developing ITOM capability and make it trusted
Put your fingerprints on the future to progress your career
Real ownership. Real impact.
The opportunity to join our team
This is a hands-on specialist role for someone who wants to own a critical platform and materially improve how technology operates. We’re looking for an experienced ServiceNow ITOM Engineer to take ownership of our ITOM and CMDB capability and lift it from developing to reliable, trusted and actively used.
You’ll be trusted to work in the detail, designing, configuring, troubleshooting and improving ITOM across complex, cloud‑heavy environments. Your work will directly influence data quality, operational visibility and technology resilience across the organisation.
If you enjoy solving ambiguous problems, and owning outcomes end‑to‑end, this role will suit you well. You’ll join a supportive, specialist technology team where each role in the team has a clear area of ownership, and this role is relied upon for deep technical expertise. You’ll work closely with ServiceNow developers, infrastructure and cloud teams, and managed service partners. There is also opportunity over time to broaden your exposure across ServiceNow beyond ITOM.
What you’ll be doing
Design, configure and support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management and CMDB
Take ownership of CMDB data quality, accuracy and governance, ensuring it becomes a trusted source of truth
Diagnose and resolve discovery, integration and data issues
Configure and manage MID Servers, integrations, workflows and automation
Partner closely with infrastructure, cloud, security and application teams to onboard services and improve dependency visibility
Drive continuous improvement of ITOM capability, performance and coverage
Produce clear technical documentation and contribute to platform standards and best practice
What you will bring
Strong experience working in the ServiceNow platform, with a clear focus on ITOM
Practical experience across CMDB, Discovery, Service Mapping and Event Management
A background in infrastructure and cloud environments (Windows, Linux, networking, AWS/GCP or similar)
Experience with JavaScript, REST APIs, MID Servers and integrations
A troubleshooting mindset, comfortable working through incomplete or unreliable data
Confidence engaging and influencing technical stakeholders
The ability to work independently and own a specialist capability
Self‑directed, detail‑oriented and comfortable owning a specialist space
Find the better way
What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.
If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.
People-inspired tech
Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.
To Apply
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.
Please note that applications from agencies will not be considered at this time.
We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.
