Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
IT Field Services Technician – Regional NSW (Mining Sector)
DXC Technology delivers mission‑critical IT services that keep essential industries running. We support some of Australia’s largest mining operations through secure, reliable, and high‑performing Managed Services.
We are seeking a highly motivated IT Field Services Technician to support our mining client.
While the role is based in Newcastle, there may also be a requirement to provide support for some of their regional locations on an ad hoc basis.
Role Purpose
As an IT Field Services Technician, you will be the onsite face of DXC , delivering high‑quality IT support that ensures the availability and continuity of systems relied on by mine operations.
This role is focused on end‑user computing, infrastructure support, and service request fulfilment within a Managed Services framework. You will work closely with site personnel and DXC’s remote delivery teams to resolve incidents efficiently and in line with agreed SLAs.
The role also requires an understanding of Operational Technology (OT) environments , enabling you to work safely and effectively around production systems. While you will not be responsible for OT systems, you must understand where IT and OT intersect and follow strict escalation, access, and change‑control processes.
Key Responsibilities
IT Service Delivery & Incident Resolution
- Deliver onsite IT support across desktops, laptops, peripherals, enterprise printing, collaboration tools, and mobile devices.
- Resolve incidents and service requests via DXC ticketing systems in line with SLAs and ITIL practices.
- Provide hands‑on troubleshooting for hardware, software, and connectivity issues.
- Attend mine operational areas where issues cannot be resolved remotely.
- Execute IMAC activities including device imaging, deployment, configuration, upgrades, and replacements.
- Support AV and collaboration systems in offices, meeting rooms, and control environments.
Managed Infrastructure Support
- Perform basic network troubleshooting including cabling, ports, Wi‑Fi access, and endpoint connectivity.
- Support monitoring, patching, and endpoint management activities under DXC processes.
- Assist with identifying recurring incidents and contribute to root cause analysis where required.
- Maintain accurate technical documentation and incident records.
- Identify opportunities to use automation, scripting, workflow improvement, and AI-enabled tools to reduce manual effort, improve response times, and enhance service consistency.
IT Responsibilities
- End‑user devices, peripherals, printers, and collaboration tools.
- IT networks, endpoints, servers, and applications managed by DXC.
- IT components that interface with OT environments only under approved processes .
- Incident triage and escalation where IT services may impact operational systems.
OT Awareness & Collaboration
- Work safely in proximity to OT systems and control environments.
- Understand IT/OT interaction points and operational criticality.
- Perform non‑intrusive checks (e.g. device status, basic connectivity verification) only when authorised.
- Escalate OT‑related issues promptly and accurately to OT owners or Technical Teams.
- Strictly follow site change controls, access restrictions, and safety protocols.
Stakeholder Engagement & Collaboration
- Communicate clearly with mine‑site users, supervisors, and operational staff.
- Build strong working relationships across multiple sites.
- Collaborate with DXC remote resolver groups to deliver consistent Managed Services outcomes.
- Provide professional, customer‑focused service aligned to DXC values.
Operational Excellence & Asset Management
- Manage IT storerooms, stock levels, asset tracking, and audits.
- Coordinate logistics, delivery, and safe handling of IT equipment.
- Maintain disciplined ticket updates, reporting, and documentation.
Health, Safety, Security & Environment
- Demonstrate a strong commitment to DXC Zero Harm and site safety standards.
- Comply with all mine‑site HSE requirements, inductions, permits, and PPE rules.
- Apply secure IT practices aligned to client and DXC security policies.
- Model safe behaviour in operational areas and when travelling between sites.
Technical Skills & Experience
Core IT Skills
- Strong troubleshooting experience across end‑user devices and peripherals.
- Working knowledge of networking fundamentals (switching, Wi‑Fi, VLANs, cabling).
- Experience with Windows OS; exposure to macOS, Linux, Android, and iOS.
- Familiarity with endpoint management, monitoring, and remote support tools.
- Understanding of cybersecurity fundamentals in operational environments.
- Interest in AI-enabled service management, automation, and productivity tools, including practical use of Microsoft Copilot, Power Automate, scripting, or similar platforms to streamline IT support activities.
OT Awareness (Non‑Engineering)
- Experience working around OT or industrial environments.
- Understanding of the differences between IT and OT priorities (stability, safety, uptime).
- Awareness of control rooms, HMIs, and industrial network sensitivities.
- Strong respect for escalation, access control, and production protection.
Education & Experience
- Bachelor’s degree in IT or related discipline OR equivalent hands‑on experience.
- Typically 4–6 years experience in IT support, including field or onsite roles.
- Experience in mining, industrial, or operational environments preferred.
- Demonstrated ability to work independently in high‑impact environments.
- Commitment to continuous learning and safety‑focused delivery.
- Demonstrated interest in continuous improvement, including the adoption of automation, AI-assisted troubleshooting, knowledge management, and process optimisation within IT service delivery.
Preferred Certifications
- OEM certifications (HP, Dell, Lenovo, Apple, Microsoft).
- CompTIA A+, Network+ (Security+ advantage).
- Cisco CCNA (advantage).
- Microsoft 365 / Teams certifications.
- ITIL Foundation.
- Introductory OT or industrial safety awareness training (advantage).
- Exposure to automation or AI-related training, such as Microsoft Copilot, Power Automate, scripting fundamentals, or AI-assisted service desk tooling (advantage).
Why DXC?
At DXC, we value Deliver, Collaborate, Care, and Do the Right Thing . You’ll be part of a team supporting critical infrastructure where your work has real impact every day.
Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
