Req ID:
118092
Department:
GO - Business Services Customer Protection COE
Division:
Group Operations
Location:
Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role
This role is a part of the Customer Protection Strategy & Performance team working together with stakeholders across the business to protect our customers against fraud and scams using CyberCrime techniques. The CyberCrime Specialist role plays a role in protecting our customers phishing and malware attacks through deep root cause analysis of existing fraud / scam event. The CyberCrime specialist is responsible for raising awareness within the Customer Protection and the wider ANZ teams through knowledge sharing sessions. This role also requires management of relationships with vendors relating to our Cybercrime detection tools (BioCatch / IBM Trusteer).
The CyberCrime specialist role is responsible for engagement with technology teams such as Falcon technology and Digital to deliver the scams roadmap and the impact this will have on existing controls. The candidate is expected to use analytical techniques to utilise internal and external data to identify compromises and fraud and scam trends and come up with prevention and detection strategies to mitigate the risk and exposure. The role also involves liaising with internal teams and the broader fraud community comprising of representatives from other banks, schemes, external vendors, law enforcement and government bodies.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type : Permanent
Role Location : 833 Collins Street, Docklands VIC 3008
Work Hours: Full time 40 hours/week What will your day look like?
As an Intelligence & Disruption Specialist you will be accountable for:
Automating and optimizing CyberCrime analysis processes.
Assisting in Fraud and compromised customer credential detection using behaviour bio-Fraud detection platforms.
CyberCrime Intelligence (phishing & malware) gathering, analysing, and actioning.
Develop processes and procedures for big data correlation and analysis
Stakeholder management with key technology partners such as Falcon technology, Digital and Business Platform Services teams.
Senior member of the CyberCrime team and coach junior members of the Digital Fraud Analytics team
Representation at industry forums relating to Cybercrime / Digital fraud
Closely work with detection and investigation teams to keep abreast of key fraud and scam trends they are observing and pass on observations and knowledge of emerging fraud scam trends
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Must have technical investigation and root cause analysis experiences with digital fraud and cybercrime targeting bank customers.
Demonstrated experiences with behaviour biometric Fraud detection.
Clear communication and public speaking skills
Must have solid understanding and working experience with banking malware, phishing techniques.
Understanding of retail & commercial bank products, payment channels / types & associated risks
Solid knowledge in IT and IT security, preferably with SAS/SQL skills
Hands on experience using Python, shell scripting etc
Ability to manage multiple priorities and support quick decision making.
Industry certificates such as GREM, CISSP
Malware reverse engineering skills
5+ years of experience in fraud related roles, preferably in banking or financial services.
3+ years of experience in Cybercrime, IT security related hands on positions
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can
Job Posting End Date
30/07/2026, 11.59pm, (Melbourne Australia)
