JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world 
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
The Operations Manager will assist with the management of the day-to-day client activities for the asset and be the on-site key point of contact for key stakeholders and client. The role will assist in the management of operational site budgets, lead programmed and reactive maintenance regimes, contractor management, management of minor works and management of risk and compliance programs at the direction of the Centre Manager.
An overview of the role:
Risk and Compliance Management
Ensure a property risk management program including audits is implemented and maintained across all centres
Ensure escalation procedures and incident reporting procedures are implemented, tested and reviewed in line with legislation
Ensure compliance to all OH&S, Environment and Risk Management Policies and Procedures.
Ensure compliance to Building Code of Australia, Australian Standards, Disability Discrimination Act, and all other regulations relevant
Health and Safety Management
Ensure the provision of a safe working environment and ensure compliance with statutory regulations on fire, health and safety standards
Contractor Management
Ensure vendors are well-managed within existing safe working methods and house rules to deliver services on time and within budget
Procurement
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice
Contracts Management
Plan and manage all contracts to ensure that they are professionally delivered in
line with agreed contractual metrics and within the agreed budget
Finance Management
Actively work to ensure that the centre’s operations budgets are meeting or exceeding targets
Retailer Management
Proactively engage stakeholders to ensure that on site client’s expectations are
met
Build and develop effective client / stakeholder relationships across multiple levels
of the organisation
On-site key point of contact for Facilities in the client’s premises
Monthly Reporting
Incident reports for prior month and recommendation for remediation if needed
Capex tracking
Budget status
Contract expiry profile
Status of risk and compliance regimes
Status of planned and preventative maintenance programs
Sounds like you? This is what we are looking for:
Bachelor’s degree in facilities management, building, business or other related field and 3-5 years’ experience in facilities, property management, hospitality or related field
Experience working in retail related asset or retailer environment
Knowledge of local occupational health and safety requirements
Knowledge of contractor management
An understanding of basic technical aspects of property (Computer Room Air conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts
Experience managing operational budgets
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 
Interested candidates, please apply following the link below quoting job reference number REQ520302
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
