Req ID:
119590
Department:
Small to Medium Enterprise Banking NSW/ACT
Division:
Business & Private Bank
Location:
Sydney
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one. About the Role
As a Health Business Banking Manager, you will play a key role in retaining and growing an existing SME customer portfolio specialised in Healthcare industry, which involves delivering tailored, whole-of-customer solutions that meet the evolving needs of our medico clients. You will engage with customers through a range of channels, including phone, video, email, and digital platforms, ensuring consistent and meaningful interactions. A core part of your role will be supporting existing customers with their business banking needs by providing timely, proactive, and high-quality service. Your focus will be on delivering strong customer outcomes, identifying opportunities to deepen relationships, and ensuring every customer receives reliable and consistent support whenever they need it.
You will contribute directly to our strategic pillars Customer Experience, Staff Experience, and Well Managed by maintaining a disciplined approach to portfolio management, risk awareness, and customer engagement. With the customer experience at the centre of everything you do, you will help strengthen our remote offering and ensure we remain a trusted partner for businesses across Australia.
Role Type: Permanent
Role Location: 242 Pitt Street, Sydney NSW 2000
Work Hours: Full-time 40hrs/week
What will your day look like?
As a Health Business Banking Manager, you will be accountable for:
Participating in high volume inbound and structured leads-based outbound calling
Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
The retention and growth of existing customers
Understanding customer ambitions and help them realise their business growth and development goals.
Contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning.
Meeting assigned performance targets across the balanced scorecard.
Management of a team-based customer portfolio
Effective collaboration with stakeholders, Lighthouse & supporting teams
Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or
Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can
Job Posting End Date
27/07/2026, 11.59pm, (Melbourne Australia)
