For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
TASK designs and develops enterprise Point-of-Sale and customer engagement platforms for the global hospitality and retail industry. The Junior Technical Support Analyst (Level 2) provides prompt, friendly, accurate, and professional technical support to TASK’s clients. This role builds on Level 1 foundations, progressing into intermediate incident resolution, guided problem management, and active contribution to support desk knowledge and quality.
Working under the guidance of a Support Desk Manager, the Junior L2 Analyst handles escalated tickets from Level 1, investigates intermediate technical issues, and develops their capability across TASK’s product suite. The role is designed as a structured growth position, with increasing autonomy and responsibility as competency is demonstrated.
Position Location:
Sydney Australia - Mona Vale - Northern Beaches
Reports To:
Support Desk Manager
What We’re Looking For:
Requirements:
Additional skills:
Unleash your potential: What you will be doing and owning:
The Junior Technical Support Analyst (Level 2) is responsible for:
- Determining the difference between service requests, incidents, and problems, and categorising ticket priorities based on business impact.
- Deciding on the most appropriate troubleshooting approach for intermediate technical issues within their competency level.
- Determining when a ticket or issue requires escalation to a Senior Analyst, Development team, or external vendor.
- Judging when to create or contribute to knowledge base articles or process documentation based on recurring issue patterns.
- Disarming the office security alarm when rostered for early shift.
- Deciding when a resolution approach requires senior guidance before proceeding, and proactively seeking that support.
- Identifying and flagging improvement opportunities to the Support Desk Manager for consideration.
Interview Process:
Interview #1: Phone Call with Talent Acquisition Team
Interview #2: Video interview with the Line Manager (via MS Teams)
Interview #3: Video interview with the Head of the Department (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
