In-Demand Servicenow technology Jobs in Parramatta, Nsw

Manager - Service Management - Cloud
Interactive Pty Ltd —St Leonards NSW
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Versent —Sydney NSW
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Macquarie Group Limited —Sydney NSW
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Civica —Sydney NSW
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Workato —Sydney NSW
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Senior Software Engineer - D365 Specialist
Commonwealth Bank —Sydney NSW
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Senior Solution Architect
AMP Limited —Sydney NSW
- Full-time
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9d
Principle Platform Engineer
NTT DATA —Sydney NSW
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Senior Account-Based Marketing Manager
ServiceNow —Sydney NSW
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Solution Architect (Australia)
AppViewX —Sydney NSW
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Senior Engineer, Platform Engineering
News Corp —Sydney NSW
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Partner Sales Manager (Re-seller) - ANZ
ServiceNow —Sydney NSW
- Full-time
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Quick Apply
Lead Solutions Engineer - Enterprise & Government
Dynatrace —Sydney NSW
- Full-time
- Hybrid work
- Computer science
- Azure
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- Travel reimbursement
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Manager - Service Management - Cloud

Interactive Pty Ltd -
St Leonards NSW

Apply Now

Job Details

Qualifications

Management
IT service management
ITIL
ServiceNow
Problem management
AI
Leadership
Communication skills

Full Job Description

Job description

Posted Wednesday 5 August 2026 at 9:00 am | Expires Monday 7 September 2026 at 8:59 am

Experienced people leader with a track record of service excellence in a managed services environment.

Exposure to cutting-edge technologies and enterprise environments.

Provide leadership, guidance, and mentoring.
Melbourne or Sydney location.

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.

We’re looking for an experienced Manager, Service Management to lead the governance, delivery and continuous improvement of our Incident, Request, Problem, Configuration and Change Management functions. This role will also include the accountability for our managed Service Desk capability.

This is a senior operational leadership role where you’ll build capable teams, strengthen customer outcomes and help create simpler, smarter and more consistent ways of working. You’ll champion continuous improvement, responsible AI adoption, automation and collaboration across Interactive to deliver a seamless customer experience.

Some of the key things you’ll do:

Lead core Service Management functions across a managed services environment.

Ensure customer, contractual and operational service levels are consistently achieved.

Drive major incident response, communications and post-incident improvements.

Own and deliver a continuous service improvement roadmap.

Champion automation, AI adoption and process optimisation initiatives.

Collaborate across business units to enhance customer outcomes and service delivery.

Build trusted stakeholder relationships and provide meaningful service performance insights.

What we’re looking for:

Extensive Service Management leadership experience within a managed services environment.

Proven success leading high-performing teams in an operational setting.

Strong expertise across Incident, Request, Problem, Configuration and Change Management.

ITIL certified with practical experience applying ITIL best practices.

Hands-on experience with ServiceNow or a similar enterprise ITSM platform.

Track record of driving automation, process improvement and digital transformation.
Exceptional stakeholder management and executive communication skills.

Why choose us?

Highly skilled, collaborative team that values expertise and knowledge‑sharing.

Strong learning culture with personalised development plans.

Commitment to sustainability and community investment.

Free onsite barista at our Sydney and Melbourne offices.
Access to a wide range of staff benefits and partner discounts.

Ready to lead service excellence and help shape the future of Service Management at Interactive? Apply now!

Job details

Pay type

Salary

Apply Now

Refine Your Search

servicenow technology jobs in parramatta, nsw

Manager - Service Management - Cloud

Technical Business Analyst

DevOps Engineer - Equity Finance

Engagement Business Partner - Customer

Service Technician

Senior Forward Deployed Engineer

Senior Technical Architect

Senior Software Engineer - D365 Specialist

Senior Solution Architect

Principle Platform Engineer

Senior Account-Based Marketing Manager

Solution Architect (Australia)

Senior Engineer, Platform Engineering

Partner Sales Manager (Re-seller) - ANZ

Lead Solutions Engineer - Enterprise & Government

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