In-Demand Senior solution engineer perth Jobs in Perth, Wa

Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Leadership
- Communication skills
Quick Apply
Senior Project Engineer
Fugro —Perth WA
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Parental leave
5d
Senior Associate Rail Engineer
Jacobs —Perth WA
- Hybrid work
- Business development
- Leadership
- Parental leave
12d
Senior Coating QC Inspector
Webuild —Perth WA
- Engineering
- Bachelor's degree
- No degree
- Health insurance
- Employee assistance program
5d
Senior Structural Engineer
Fugro —Perth WA
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Work from home
- Parental leave
Project Engineer
Fugro —Perth WA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Work from home
- Parental leave
4h
Mechanical Engineer - Water
Stantec —Perth WA
- Part-time
- Engineering
- Bachelor's degree
- Organisational skills
- Work from home
- Employee assistance program
Senior Advanced Cyber Security Architect / Engineer (OT)
Honeywell —Perth WA
- Full-time
Senior Structural Engineer (Buildings)
AECOM —Perth WA
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Experienced Tailings Engineer
CMW Geosciences —Perth WA
- Full-time
- Office
- Business development
- Analysis skills
Quick Apply
Senior Geo-Environmental Engineer
WSP —Perth WA
- Civil engineering
- Business development
- Bachelor's degree
Principal Mechanical Engineer
Quattro Project Engineering —Perth Airport WA
- Full-time
- AutoCAD
- Master's degree
- Communication skills
- Parental leave
- Employee assistance program
Field Service Engineer
GE HEALTHCARE —Perth Eastern Suburbs WA
- Customer service
- Communication skills
- Time management
1d
Senior Automation Test Engineer
Tata Consultancy Services —Perth WA
- Management
- Analysis skills
- Education
1d
Geologist
Geosyntec Consultants, Inc. —Perth WA
- From $14,000 a year
- Full-time
- Management
- Doctoral degree
- Customer service
- Work from home
- Parental leave
Quick Apply
2d
Senior Electrical Engineer
Primero Group —Osborne Park WA
- Bachelor's degree
- Communication skills
- Parental leave
Senior Electrical Engineer / Electrical Engineer
Quattro Project Engineering —Perth Airport WA
- Full-time
- Engineering
- Bachelor's degree
- Parental leave
- Employee assistance program
Mechanical Engineer - Building Services
AECOM —Perth WA
- Full-time
- Hybrid work
- Communication skills
Senior Civil Designer
Primero Group —Osborne Park WA
- AutoCAD
- Parental leave
Civil Designer
Wallbridge Gilbert Aztec —Perth WA
- Full-time
- Remote
- Work from home
- Parental leave
9d

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Service Team Lead / Manager

Epic IT -
North Perth WA

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Azure
VoIP
Leadership
Communication skills

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we don't just fix computers; we build permanent solutions. Since 2006, we've been transforming Perth's IT landscape, recognized as a CRN Fast50 award winner. Our "Epic IT DNA" means accountability, permanence, and industry-leading response times — fast call answer rates, a satisfaction guarantee on every engagement, and a client retention rate we're proud of.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to lead a team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful leadership work.

Key Responsibilities

Team Management (BAU)

Own daily rostering and workload balancing across the Service Desk Team
Manage shift coverage to meet our response and resolution SLAs
Drive queue health and dispatch strategy across our PSA platform — real-time visibility into load, bottlenecks, and technician capacity, with the judgment to rebalance before an SLA is at risk, not after
Run regular standups and 1:1s to track workload, blockers, and morale

Mentoring & Development

Lead technical uplift for the Service Desk Team — structured coaching, not just answering questions when asked
Build and track individual development plans and career progression paths toward Level 2/3
Deliver or coordinate internal training sessions on new tools, ticket handling standards, and technical fundamentals
Own onboarding for new Service Desk Team hires

Escalation Point

Act as the primary escalation for challenging client situations — technical dead-ends, frustrated clients, SLA breaches at risk
Use technical grounding across the Microsoft stack, 3CX, and core RMM/PSA tools to unblock engineers stuck on Level 1/2 issues
De-escalate client frustration with calm, direct communication, and drive tickets to genuinely permanent fixes, not band-aids

Process Excellence

Enforce ISO 27001-aligned operational standards, including Clear Desk/Clear Screen policy compliance across the team
Maintain ITIL-aligned workflows for incident, problem, and change handling at the service desk level
Own root-cause analysis on recurring issues and turn it into permanent process or technical fixes — this is the core of the role, not a side task
Report on team performance against SLA and quality metrics to leadership

Client Advocacy

Protect our client retention by spotting service trends before they become complaints
Feed recurring client pain points back to CSMs and leadership with concrete recommendations, not just flags
Represent the service desk's voice in cross-team discussions on client health

About You

Core Requirements

3+ years in an MSP environment, with at least 1-2 years in a team lead, senior engineer, or supervisory capacity
Solid Level 1/2 technical background across the Microsoft stack (M365, Azure), 3CX or similar VoIP platforms, and modern PSA/RMM tooling
Proven ability to build and manage a roster, balance workload, and hit SLA targets under real pressure
A track record of fixing the cause, not just the symptom — you can point to a process or system you changed because you were tired of seeing the same ticket
High emotional intelligence — genuinely calm under pressure, not just able to say so in an interview
Strong written and verbal communication for client-facing escalations

Nice to Have

Experience mentoring engineers from Level 1 to Level 2/3
Exposure to ISO 27001 or similar compliance frameworks in an operational (not just policy) context
Experience managing or working alongside distributed/multi-site teams
ITIL Foundation certification

What We Offer

Compensation & Growth

Competitive salary with clear progression criteria
Company support for personal development that aligns with company goals
Direct mentoring from senior leadership on people management and service operations
Defined career path toward senior service delivery leadership

Work Environment

Hybrid-friendly role, with an expectation of office presence to keep operations running smoothly
Enterprise-grade PSA/RMM tooling and a service desk built for accountability, not chaos
Autonomy to run your team your way, within Epic IT's operational standards

The Team

You'll lead our Service Desk Team, working alongside CSMs, Solutions Architects, and Epic IT's leadership team
Join a culture that values quality work and long-term client relationships over ticket-clearing speed for its own sake

What This Role Isn't

This isn't a senior helpdesk job — you're leading a team, not just working the queue yourself
Not a hands-off management role — you'll be in the trenches on escalations when it counts
Not a "set and forget" roster job — you're actively managing workload and coaching daily
Not for someone who's satisfied identifying what's wrong — this role exists to fix what's wrong, permanently

Quick Apply

Refine Your Search

senior solution engineer perth jobs in perth, wa

Service Team Lead / Manager

Senior Project Engineer

Senior Associate Rail Engineer

Senior Coating QC Inspector

Senior Structural Engineer

Project Engineer

Mechanical Engineer - Water

Senior Advanced Cyber Security Architect / Engineer (OT)

Senior Structural Engineer (Buildings)

Experienced Tailings Engineer

Senior Geo-Environmental Engineer

Principal Mechanical Engineer

Field Service Engineer

Senior Automation Test Engineer

Geologist

Senior Electrical Engineer

Senior Electrical Engineer / Electrical Engineer

Mechanical Engineer - Building Services

Senior Civil Designer

Civil Designer

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