Business Analyst – Single Digital Patient Record - (Health Manager Level
Contribute to a major statewide reform program – while enjoying work-life balance and career growth
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Permanent Full-Time opportunity
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Opportunity to work from our modern Chatswood office
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Attractive salary starting from $118,821.00 up to $140,201.00 + 12% Super and annual leave loading
Applications Close: 11:59pm, Thursday 10th September 2026
Your work matters at Single Digital Patient Record (SDPR), NSW Health
Be part of one of the biggest digital transformations in Australia’s public health history. The SDPR program is reshaping the way care is delivered across NSW - bringing patient information together into one safe, secure, connected system.
If you want your work to have real impact at scale, this is your opportunity to help shape the future of healthcare in NSW.
Join the Team
As a Business Analyst within the Single Digital Patient Record Implementation Authority, you will work with operational, clinical, technical and program stakeholders to understand business needs, analyse current processes and translate complex requirements into practical digital solutions.
You will support the end-to-end management of requests for new and changed system functionality—from initial submission and analysis through to requirements definition, testing and implementation.
Your work will help ensure that changes are well understood, appropriately prioritised and delivered to the required quality standards.
In this role, you will:
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Analyse existing business processes, systems, applications and services to identify issues, risks and opportunities for improvement.
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Elicit and document business requirements using a range of stakeholder-engagement and analysis techniques.
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Support the receipt, review, assessment, prioritisation and progression of requests for new or changed digital functionality.
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Translate operational and business needs into clear functional requirements, process maps, user stories, acceptance criteria and supporting documentation.
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Undertake qualitative and quantitative research to identify trends, inform priorities and support evidence-based recommendations.
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Partner with users, technical teams and program stakeholders to investigate issues and develop practical, customer-focused solutions.
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Provide accurate advice on business processes, system functionality and potential solutions.
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Support system and user-acceptance testing, including test preparation, defect identification and validation of delivered solutions.
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Maintain accurate records within service-management and project systems, ensuring requests and actions can be effectively tracked and reported.
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Contribute to the continuous improvement of business-analysis practices, change-request processes and program outcomes.
View the position description here
About You
We are looking for someone with:
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Relevant tertiary qualifications in business analysis, information technology, digital health, health administration, information management or a related discipline, and/or equivalent demonstrated experience.
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Demonstrated experience reviewing and analysing business processes and services within a large and complex organisation.
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Experience eliciting, analysing, documenting and validating business and system requirements.
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Experience working with service-management systems and supporting requests for new or changed functionality.
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Experience supporting system testing, defect management and the delivery of project outcomes within agreed timeframes and quality standards.
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Demonstrated ability to undertake research and analyse qualitative and quantitative information to identify trends and make evidence-based recommendations.
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Strong problem-solving skills, with the ability to identify the underlying causes of issues and develop practical solutions.
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Strong written and verbal communication skills, including the ability to clearly explain complex processes and technical concepts to different audiences.
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Demonstrated ability to establish collaborative relationships with users, customers, technical teams and program stakeholders.
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Strong organisational skills and the ability to balance competing priorities in a fast-paced environment.
Experience within NSW Health, digital health, electronic medical records, Patient Administration Systems, Epic or another large-scale technology implementation will be highly regarded.
You will succeed in this role if you:
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Thrive in dynamic environments where prioritised can shift quickly
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Can balance strategic thinking and hands-on delivery
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Enjoy working collaboratively to achieve ambitious goals
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Feel comfortable working in a lean team environment where flexibility and versatility are key
Why work at SDPR
At SDPR, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:
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Allocation day off per month in addition to annual leave
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Salary packaging to maximise your take-home pay
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Career development and learning opportunities to help you grow
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Wellbeing initiatives like Fitness Passport to support your physical and mental health
Learn More About Us
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Check out our diversity and inclusion commitment
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Learn more about Single Digital Patient Record
How to apply
Submit your cover letter most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.
For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor, or Hiring Manager, Elyse and quote
Important information
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This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions.
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This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
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To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
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Successful candidates may be required to complete multiple virtual Epic training sessions and Epic orientation, all scheduled in U.S. time.
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If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
#SDPRIA
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