In-Demand Technical support Jobs in Docklands, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Technical Support Specialist (TSS) – Dairy Automation
Lely —Truganina VIC
- Full-time
- Electrical experience
- Communication skills
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
9h
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
7h
Information Technology Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Analysis skills
- Communication skills
6h

Discover related jobs

Based on your search for technical support jobs.

Team Member - Southern Cross
Grill'd —Melbourne VIC
Points Towards Your ATAR: Your traineeship can count towards your senior certificate/ ATAR through recognised VET credits.
Quick Apply
Crew Member - HOYTS Highpoint
HOYTS —Ascot Vale VIC
As a part-time team member, you’ll have guaranteed minimum hours and access to paid leave entitlements. Your agreed part-time hours will always be scheduled…
6d

I want to receive the latest job alert for technical support in docklands, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near docklands, vic

Scada Engineer jobs in Melbourne VIC

Information Officer jobs in Melbourne VIC

Senior Project Engineer jobs in Melbourne VIC

Menzies Aviation Passenger Service Agent, Airport jobs in Perth Wa

Service Desk Team Leader jobs in Brisbane Qld

Customer Service Entry Level No Experience jobs in Melbourne Vic

Woolworths Team Member jobs in Canberra Act

Customer Service Night Shift jobs in Melbourne Vic

Scada Engineer jobs in Dog Swamp Wa

Scada Engineer jobs in Macquarie Park Nsw

Administration, Customer Support Officer, Council jobs in Frankston Vic

Chief Financial Officer jobs in Brisbane Qld

Information Officer jobs in Orrvale Vic

Project Officer jobs in Melbourne Vic

Information Officer jobs in Arundel Qld

Information Technology Council jobs in Sydney Nsw

Information Officer jobs in Smithfield Nsw

Technical Support Specialist jobs in Rockdale Nsw

Peer Support Worker Mental Health jobs in Mentone Vic

Disability Support Worker jobs in Toowoomba Qld

Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Customer Service Desk Lead (Technical)

Technical Support Specialist (TSS) – Dairy Automation

ICT and SCADA Engineer

Senior ICT Server Infrastructure Project Engineer (Australia)

Information Technology Support Officer

Information Technology Support Officer

Discover related jobs

I want to receive the latest job alert for technical support in docklands, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected