In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Front Office Technical Support Specialist
MNL Technologies —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- SQL
Quick Apply
7h
Work Health and Safety Coordinator
Achieve Australia —Blenheim Road NSW
- Full-time
- Annual leave
5h
Global Advisory & Markets – GS Electronic Trading (GSET) Engineer, VP, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Management
- SQL
- Analysis skills
- Travel reimbursement
- Health insurance
Global Advisory & Markets, GSET Production Engineer, Vice President, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Communication skills
- Travel reimbursement
- Health insurance
Senior Software Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- AWS
- APIs
1d
Security Operations Centre Specialist
Optus —Macquarie Park NSW
- Azure
- AWS
- Analysis skills
- Parental leave
- Employee discount
3h
Registered Nurse Emergency
Northern Sydney Local Health District —Sydney NSW
- $81,748.17 - $114,771.98 a year
- Full-time
- ICU experience
- Communication skills
3h

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Front Office Technical Support Specialist

MNL Technologies
Sydney NSW

Quick Apply

Job Details

Full-time
7 hours ago

Qualifications

Desktop support
Microsoft Excel
Management
Technical support
SQL
Scripting
SharePoint
Financial services
Communication skills
Office experience

Full Job Description

Front Office Technical Support Specialist

Location: Sydney, Australia
Contract: 12 Months
Work Arrangement: On-site
Work Authorization: Australian work authorization required

About the Role

We are seeking an experienced Front Office Technical Support Specialist to provide dedicated on-site technology support to approximately 20 users within a financial services trading and operations environment in Sydney.

This is a hands-on L1/L2 support role suited to someone who is comfortable working directly with front-office users, troubleshooting issues under time pressure, and collaborating with regional APAC and US technology teams.

Key Responsibilities

Provide responsive, hands-on L1/L2 technical support to trading and operations users on the trading floor.
Troubleshoot and support Windows, Active Directory, SharePoint, local networks, storage, and data center infrastructure.
Support and troubleshoot user-facing tools developed using Microsoft Excel, VBA, and Python.
Build, configure, manage, and retire Linux virtual machines in accordance with standard operational procedures.
Assist with storage strategy, data migration, and knowledge transfer activities.
Monitor, troubleshoot, and resolve infrastructure and end-user technology issues.
Escalate complex incidents and coordinate resolution with APAC and US technology teams.
Maintain clear technical documentation and follow established operational and change-management processes.

Required Skills & Experience

Previous technical support experience within financial services, preferably in a front-office, investment banking, or trading-floor environment.
Strong practical experience with:
Active Directory
Microsoft SharePoint
Local network infrastructure
Storage environments
Windows desktop/user support
Hands-on experience building and managing Linux VMs.
Practical scripting/automation experience using VBA and Python.
Strong troubleshooting and problem-solving skills.
Ability to prioritize and respond effectively in a high-pressure trading environment.
Excellent communication skills and the ability to work directly with traders, operations users, and technology teams.
Australian work authorization is mandatory.

Desirable Skills

Basic database support experience, including SQL and SQL estate management.
Experience supporting front-office trading platforms such as Fidessa or Triton.
Experience with storage migration projects.
Familiarity with infrastructure lifecycle management.
Experience working with distributed technology teams across APAC and the US.

Ideal Candidate

The ideal candidate is a technically strong and methodical support professional who enjoys working directly with business users and can quickly diagnose and resolve issues in a demanding financial-services environment.

If you have experience supporting trading-floor users and a strong combination of desktop support, infrastructure, Linux, scripting, and financial-services technology, we would like to hear from you.

Please apply with your updated CV/resume outlining your relevant financial-services and technical support experience.

Application Question(s):

Please mention the Visa Type you hold.

Work Authorisation:

Australia (Required)

Location:

Sydney NSW (Required)

Work Location: In person

Quick Apply

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Front Office Technical Support Specialist

Work Health and Safety Coordinator

Global Advisory & Markets – GS Electronic Trading (GSET) Engineer, VP, Sydney

Global Advisory & Markets, GSET Production Engineer, Vice President, Sydney

Senior Software Engineer

Security Operations Centre Specialist

Registered Nurse Emergency

Other jobs to consider

I want to receive the latest job alert for incident & problem specialist in parramatta, nsw

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