In-Demand Technical support Jobs in Docklands, Vic

IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
6d
IT Specialist, Regional Support
Saputo Inc. —Melbourne VIC
- Full-time
- Azure
- Warehouse
- APIs
1d
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Systems Administrator | 6-month Fixed Term Contract
Leidos —Melbourne VIC
- Full-time
- Azure
- AWS
- Scripting
- Annual leave
5h
Level 2 IT Support Engineer - Melbourne
HD IT —Melbourne VIC
- $70,000 - $78,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Analysis skills
- Work from home
Quick Apply
14h
ICT Systems Engineer
BAE Systems —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- In-person
19h
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
9d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Health insurance
Technical Support Specialist (TSS) – Dairy Automation
Lely —Truganina VIC
- Full-time
- Electrical experience
- Communication skills
Level 3 Senior Product Technical Support Engineer, AVP
State Street —Melbourne VIC
- Full-time
- Management
- Computer Science
- Engineering
1d
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
11d
Student – Casual Technical Support
Machinery Company —Melbourne VIC
- $34 - $35 an hour
- Part-time
- Hand tools
Quick Apply
12h
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
7d
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
8d
IT Field Technician
ITECHNOLOGY AUSTRALIA —Victoria Park VIC
- Up to $33.50 an hour
- Full-time
- Software troubleshooting
- In-person
Quick Apply
2d
Information Technology Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Analysis skills
- Communication skills
8d
IT Technician
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
1d

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IT Systems Support Analyst

Bed Bath N' Table -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
6 days ago

Benefits

Employee assistance program
Employee discount
Transportation links

Qualifications

Management
Customer service
Microsoft Exchange
ITIL
IT support
POS
SharePoint
Communication skills

Full Job Description

501576

VIC - Melbourne CBD & Inner Suburbs, VIC

Information Technology

Full Time Salaried

Bed Bath N’ Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and key location stores throughout New Zealand and Singapore, our team of driven and inspired people are the biggest part of our exciting journey to becoming a full home lifestyle destination for our customers.

BED BATH N' TABLE WILL OFFER YOU:

The chance to be part of a 100% Australian owned business that is continuously growing and strong
Competitive salary package
Access to Staff discounts of 30% off full price products and an additional 15% off reduced items so that you can create your own dream home
Great inner-city location in the vibrant Glenferrie café district of Hawthorn, close to public transport
Access to our Employee Assistance program to ensure that your well-being is continuously supported

We’re seeking an IT Systems Support Analyst to join our IT team as a first point of contact for technical support across Head Office and our store network. This is a hands-on role for someone who enjoys troubleshooting, customer service and solving problems across a broad technology environment.

ABOUT THE ROLE

Reporting to the IT Infrastructure and Services Manager, you’ll provide 1st and 2nd line support via phone, email, service desk and face-to-face assistance. You’ll manage incidents through to resolution or escalation, maintain accurate IT records and documentation, and support users across hardware, software, network and retail systems.

KEY RESPONSIBILITIES

Provide 1st and 2nd line technical support to Head Office and store teams across service desk, phone, email and face-to-face channels.
Log, manage, prioritise and escalate incidents through the Service Desk, ensuring records remain accurate, timely and up to date.
Troubleshoot user, hardware, software, network, wireless and Point of Sale issues, providing clear and customer-focused support.
Administer user and store changes, including account creation and deletion, moves, additions and changes across relevant systems.
Maintain IT documentation, knowledge resources and records, including SharePoint, FAQs, manuals and licensing information.
Support network and endpoint security tools, cloud and on-premise applications, and basic virtualisation technologies.
Participate in the after-hours support roster and escalate broader issues to the appropriate specialist when required.
Contribute to IT projects including new store setups, new initiatives and technology improvements.

ABOUT YOU

You will bring:

Tertiary qualifications in Information Technology or a related discipline.
Relevant experience in a similar IT support or service desk role.
Knowledge of ITIL-based service management practices.
Working knowledge of Windows desktop environments, Apple iOS, Active Directory, Microsoft 365 / Exchange, networking and wireless troubleshooting.
Exposure to retail or multi-site environments, Point of Sale systems and cyber security processes is highly regarded.
Strong troubleshooting, organisation and prioritisation skills, with the ability to respond calmly to unexpected issues.
Excellent communication and customer service skills, including the ability to explain technical issues without jargon.
A proactive, positive and adaptable approach, with the ability to work independently and contribute as part of a collaborative IT team.
Flexibility to participate in rotating shifts and on-call support.

WHY JOIN BED BATH N’ TABLE

Our values guide how we work every day:

Staff product discounts
Broad exposure across Head Office, stores and a multi-site retail technology environment
Hands-on experience across service desk, infrastructure, security and retail systems
Supportive, collaborative head office team

Apply Now

Refine Your Search

technical support jobs in docklands, vic

IT Systems Support Analyst

IT Specialist, Regional Support

Technical Services Support

Systems Administrator | 6-month Fixed Term Contract

Level 2 IT Support Engineer - Melbourne

ICT Systems Engineer

Installer Support, Technical Specialist

IT Service Desk Team Leader

Supervisor, Technical Customer Support, Residential Energy

Technical Support Specialist (TSS) – Dairy Automation

Level 3 Senior Product Technical Support Engineer, AVP

Senior Systems Administrator

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Finance Business Applications Specialist - IT

Student – Casual Technical Support

ICT Customer Support Officer

Information Technology Support Officer

IT Field Technician

Information Technology Support Officer

IT Technician

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