Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
As the OOH Performance & Support Analyst, you'll play a critical role in supporting the performance, reliability and growth of Australia Post's Parcel Locker network. Reporting to the OOH Performance & Support Leader, you will monitor network performance, report on Parcel Locker compliance and finances as well as work closely with internal stakeholders and external service providers to ensure our Parcel Locker network remains available, efficient and customer-focused.
You’ll also
- Monitor network performance and identify opportunities to improve service delivery and operational efficiency.
- Parcel Locker finances.
- Coordinate the maintenance, repair and operational support of Parcel Locker sites to maximise network availability and performance.
Partner with operational teams, technicians and service providers to resolve issues and deliver positive customer outcomes.
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About you
You're a proactive and solutions-focused professional who enjoys working in a fast-paced operational environment. You take ownership of outcomes, build strong relationships across diverse stakeholder groups and thrive on solving problems before they impact customers. With a customer-first mindset and a passion for continuous improvement, you use data and insights to make informed decisions while contributing to a positive, high-performing team culture.
You’ll also
- Experience coordinating incidents, maintenance activities or operational support across a distributed network environment.
- Strong analytical and problem-solving skills, with the ability to identify trends and drive continuous improvement initiatives.
- Demonstrated stakeholder management and communication skills, with the ability to work collaboratively across teams and external partners.
Experience using operational systems and reporting tools to monitor performance, investigate issues and support decision-making.
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What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
