Description:
Where will your career take you next? Let’s find out together.
At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.
Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
About World Travel Protection
This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More’s travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we’re trusted by travellers, corporate risk managers, and organisations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we’re always ready to answer the call – wherever in the world it comes from.
What you’ll be doing:
In this role, you will leverage your Salesforce development expertise to design, build, and maintain scalable solutions that support business objectives across our Salesforce ecosystem. Working closely with product managers, architects, engineers, and stakeholders, you'll play a key role in delivering high-quality platform enhancements and ensuring the ongoing health and performance of Salesforce.
- Design, develop, configure, and maintain Salesforce solutions using declarative and programmatic tools.
- Build custom functionality using Apex, Lightning Components, Flows, and related Salesforce technologies.
- Provide Level 3 support and troubleshoot complex Salesforce platform issues.
- Investigate and resolve incidents, identifying root causes and implementing sustainable solutions.
- Support system integration testing and ensure successful integration between Salesforce and connected systems.
- Follow CI/CD processes and release management practices to deploy changes to testing and production environments.
- Maintain platform security, data integrity, and overall system health.
- Collaborate with cross-functional teams including Product Managers, Architects, Scrum Masters, and Quality Engineers.
- Adhere to Salesforce development standards, best practices, and security guidelines.
- Identify opportunities to improve platform capabilities, recommending new features, enhancements, and upgrades.
- Partner with stakeholders to understand requirements and deliver solutions that meet business and customer needs.
- Provide clear communication and regular updates to technical and non-technical stakeholders throughout the delivery lifecycle.
What skills and experience you’ll bring on this journey:
4+ years of hands-on Salesforce development experience.
Strong experience developing with Apex, Lightning Components, Flows, and SOQL.
Proven experience working with Salesforce Service Cloud.
Knowledge of Apex trigger frameworks and Salesforce development best practices.
Experience with code deployment processes, release management, and CI/CD methodologies.
Understanding of web services, APIs, and Salesforce integrations.
Strong problem-solving skills with the ability to diagnose and resolve issues in complex Salesforce environments.
Relevant tertiary qualification in IT, Engineering, Computer Science, Business, or a related discipline.
Salesforce certifications are highly regarded.
Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
A proactive, collaborative mindset with a strong willingness to learn and continuously develop new skills.
Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!
Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Apply today and let’s go to great places together!
