Drive business growth through insights and scenario planning
Surry Hills or Bella Vista location with hybrid working
Design high impact dashboards and be a champion of data literacy
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
As our Customer & Performance Insights Analyst in the Everyday Services team you'll dig into the data to spot sales trends, solve business bottlenecks, and find new opportunities for growth—starting with Insurance and Telco, before expanding your impact across all our Services teams.
Drive Business Growth: Deliver actionable insights, scenario planning, and break-even analysis to identify new market opportunities and fuel strategic decisions.
Build Financial Models: Provide end-to-end commercial modeling, trade reporting, and finance forecasting to give a holistic view of business health.
Manage P&L & Costs: Support P&L management for the Insurance and Telco units while analysing sales channel effectiveness and Cost Per Acquisition (CPA).
Design High-Impact Dashboards: Build visually intuitive performance dashboards that make complex sales data and KPIs easy for the team to consume.
Champion Data Literacy: Train team members and stakeholders on how to use dashboards and self-service analytics tools effectively.
Support Strategic Roadmaps: Partner with Product BAs and Strategy teams to provide the data needed for roadmap planning, customer value propositions, and new venture feasibility.
Handle Deep-Dive Analysis: Tackle complex, ad-hoc analytical requests that require deep commercial acumen beyond what standard automated reports can offer.
A proven track record of building strong, collaborative working relationships across internal teams—including Finance, Product, and Analytics—as well as external partners. Exceptional organizational skills and the composure to manage competing priorities, allowing you to deliver regular weekly trade reporting alongside complex, ad-hoc requests on time.
End-to-End Business Analysis: Proven expertise in gathering requirements, mapping processes, and producing high-quality documentation that matches organizational standards.
Commercial Modeling & Planning: Strong skills in end-to-end commercial modeling, including scenario planning, break-even analysis, and deep-dives into metrics like CPA.
Data Visualization & Dashboards: Ability to design intuitive, high-impact performance dashboards that make complex sales data easy to understand.
P&L & Financial Management: Experience supporting monthly P&L management, trade reporting, and aligning sales activity with financial outcomes.
Stakeholder Engagement & Influence: Advanced communication and facilitation skills to build strong relationships and influence stakeholders across all business levels.
Data Advocacy & Training: Passion for championing data literacy by coaching and training team members on how to use self-service analytics tools.
Autonomous & Technical Execution: A self-starter who manages competing priorities with composure, proficient in using Jira and Confluence to manage workflows.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.
