In-Demand Retention representative Jobs

In Work Mentor - Castle Hill & Parramatta
AMES Australia —Castle Hill NSW
- $79,627 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Employee discount
5d
Aftermarket Sales Representative
Xylem —Kemps Creek NSW
- Full-time
- Sales
- Salesforce
- Business development
- Health insurance
- Gym membership
Internal Sales & Customer Service Representative
Lotus Commercial Pty Ltd —Smithfield NSW
- Full-time
- Sales
- Customer service
- Office
Quick Apply
3d
Account Executive
Shift —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Parental leave
3d
Account Manager Insurance
Nutrien Ag Solutions —Ballarat VIC
- Full-time
- Communication skills
- Negotiation
- Parental leave
4d
Sales and Marketing Manager
Prepaid King Pty Ltd —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Sales
- Business development
Quick Apply
6d
Leading Teacher Range 3: Student Engagement Coordinator x 7 positions
Victorian Government —Bendigo VIC
- Full-time
- Leadership
- Teaching
- Negotiation
10d
Teacher EAL
AMES Australia —Noble Park VIC
- $71,194 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Teaching
- Employee assistance program
- Employee discount
1h
Senior Property Manager
JLL —South Brisbane QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
9d
Senior Facilities Manager
DAE-Jones Lang LaSalle (SA) Pty Ltd —Adelaide SA
- Full-time
- AI
- Communication skills
- Health insurance
- Parental leave
Quick Apply
ES1-4 Office & HR Manager
Victorian Government —Melbourne Western Suburbs VIC
- Full-time
- Customer service
- Administrative experience
- Human resources
4d
Technical Customer Experience Manager - Clover
Fiserv —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- Salesforce
13d
Warranty Clerk
Autoleague —Essendon Fields VIC
- Full-time
- Administrative experience
- Communication skills
- Time management
- Employee assistance program
Quick Apply
Records & Information Transformation Officer (V26/10060)
Blue Mountains City Council —Katoomba NSW
- Office experience
10d
Product Director
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
Customer Success Representative
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
5d
Inbound Customer Service Representative
Teachers Health —Sydney NSW
- $92,902 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Health insurance
- Employee discount
Customer Growth Representative
Alinta Energy —Perth WA
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Employee assistance program
11d
Governance and Assurance Specialist - Kalgoorlie
Qube —Western Australia
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
14d
Customer Service Team Leader
ASICS —Marsden Park NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee discount
Quick Apply
5d

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In Work Mentor - Castle Hill & Parramatta

AMES Australia -
Castle Hill NSW

Apply Now

Job Details

Full-time
$79,627 a year
5 days ago

Benefits

Subscriptions
Employee assistance program
Employee discount
Salary packaging

Qualifications

Customer service
Administrative experience
Organisational skills
Working with Children Check
Communication skills

Full Job Description

Employment | Parramatta, Castle Hill | Ongoing - Full-time

Full-time Ongoing position, based at our Castle Hill & Parramatta office
Annual salary is $79,627 + 12% super
Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

If successful, you will focus on ensuring an increase in client retention by supporting their placements through the day-to-day timelymanagement of quality and consistent Post Placement Support (PPS). The position will provide this support through various methods including online and in person at the client’s workplace. This position responds to clients’ requests and enquiries, offering advice and support to ensure the sustainability of their employment. This position also builds strong relationships with key stakeholders, linking clients with supports to ensure all employment outcomes are achieved.

Where a client’s employment may be in jeopardy, the In-Work Mentor will alert, liaise with and mentor other employees to support the employer and client to help achieve a positive outcome on the journey to sustainable employment outcomes.

The In-Work Mentor will liaise with the AMES Australia Sites, employers and clients to follow up on declaration of earnings and report under-declaration of earnings to the relevant Government Department.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

Minimum 3 years’ relevant experience in a similar position

A working knowledge and strong understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALD clients with disability, and the challenges and barriers they face

Strong verbal and written communication and problem solving skills, including the ability to advocate on behalf of the client, to influence key stakeholders and to overcome objections from clients and employers

Demonstrated strong administration and organisational skills including the ability to work under pressure and meet tight deadlines

Excellent interpersonal and stakeholder management skills including the ability to mentor and train others, and to work effectively with people across all levels of an organisation

Good customer service skills with the ability to keep the client’s needs at the centre

Solid computer literacy including the ability to use Microsoft applications and other administrative systems / databases

Ability to comprehend and apply basic mathematical calculations

Ability to adapt to change, including to learn new systems and processes as needed

Proven experience working in a team environment

Ability to interpret and understand policy and process information

Where relevant - understanding different types of disabilities including physical, intellectual, sensory and mental health disabilities, as well as developmental disorders

Applications for this position will be accepted up to 6 PM on Monday, 24 August 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

Your current resume
Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Apply Now

Refine Your Search

retention representative jobs

In Work Mentor - Castle Hill & Parramatta

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