Job Description- All Rounder Admin Assistant (Full time)
Position Overview: We are seeking an experienced and highly organised Aged Care Administration Assistant to join our growing team. This role is responsible for supporting the day-to-day administrative operations of our aged care services, ensuring efficient coordination of care, maintaining accurate client records, and providing exceptional customer service to clients, families, and staff.
The successful candidate will work closely with management, care staff, clients, and external stakeholders to ensure smooth service delivery while maintaining compliance with aged care standards and organisational policies.
Key Responsibilities:
Administration & Office Support
- Manage day-to-day administrative activities of the office.
- Answer incoming phone calls, emails, and general enquiries professionally.
- Maintain accurate filing systems, both electronic and paper-based.
- Prepare letters, reports, meeting minutes, and other documentation.
- Manage office supplies and inventory.
- Support management with general administrative duties and special projects.
Client Administration
- Create and maintain accurate client records within the organisation's CRM system.
- Process new client referrals, admissions, and documentation.
- Ensure all client information is kept confidential and up to date.
- Coordinate appointments, assessments, and service bookings.
- Maintain regular communication with clients, families, and healthcare professionals.
Staff Administration
- Assist with staff onboarding and maintaining employee records.
- Monitor staff compliance documents, including expiry dates of mandatory certifications.
- Support recruitment administration and document management.
- Maintain accurate staff files and compliance records.
Scheduling & Coordination
- Assist with scheduling client services and coordinating care staff where required.
- Liaise with care staff regarding schedule changes and client requirements.
- Support efficient allocation of services to meet client needs.
Compliance & Documentation
- Ensure documentation complies with Aged Care Quality Standards and organisational policies.
- Maintain accurate records and documentation.
- Assist with audits, compliance reporting, and quality improvement activities.
- Support accreditation and regulatory requirements.
Customer Service
- Provide professional and compassionate service to clients and their families.
- Respond promptly to enquiries and resolve administrative issues.
- Build positive relationships with clients, staff, and external stakeholders.
Quality Improvement
- Assist in maintaining quality systems and continuous improvement initiatives.
- Identify opportunities to improve administrative processes and service delivery.
- Participate in staff meetings and ongoing training.
General Duties
- Support company events, meetings, and promotional activities when required.
- Assist other departments as needed.
- Perform additional administrative duties as directed by management.
Note: This job description is intended to outline this role's general scope of responsibilities. It is not an exhaustive list of duties, and additional tasks may be assigned based on the company's needs. The role of an Admin requires flexibility, adaptability, and a commitment to improving the lives of individuals.
Qualifications & Requirements:
Essential
- Minimum 2+ years of experience in an administrative role within the Aged Care, Community Services, Disability, Healthcare, or Allied Health sector.
- Knowledge of the Australian Aged Care system and Aged Care Quality Standards.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- High level of computer literacy, including Microsoft Office Suite.
- Experience using client management or CRM systems.
- Ability to work independently and collaboratively within a team.
- Strong attention to detail and ability to manage multiple priorities.
- Professional, compassionate, and client-focused approach.
- Excellent problem-solving and organisational abilities.
Desirable
- Experience with scheduling or rostering.
- Experience working in a community or home care environment.
Pre-Employment Requirements:
The successful applicant must hold or be willing to obtain before commencing employment:
- NDIS Worker Screening Check
- Working With Children Check (WWCC)
- National Police Check
- Current First Aid Certificate (HLTAID011 or equivalent)
- Current CPR Certificate (HLTAID009 or equivalent)
What We Offer
- Supportive and friendly team environment.
- Ongoing training and professional development opportunities.
- Opportunity to make a meaningful difference.
- Career growth within a growing aged care organisation.
If you are an experienced administrator who is passionate about delivering high-quality aged care services and enjoys working in a fast-paced, people-focused environment, we would love to hear from you. Apply today and become part of our dedicated team.
Job Type: Part-time
Pay: $27.00 – $30.00 per hour
Application Question(s):
- Do you have experience working with the NDIS?
- How would you rate your technology Adaptability ?
Experience:
- Administration: 1 year (Preferred)
- Aged care: 2 years (Preferred)
Work Authorisation:
Work Location: In person
