In-Demand Program administrator Jobs in Broadmeadows, Vic

Manager, Claims Performance & Excellence
NGS Super —Melbourne VIC
- Full-time
- Organisational skills
- AI
- Communication skills
Quick Apply
12d
Contract Management Lead, Commercial & Infrastructure
Department of Health —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
- Administrative experience
- Recruiting
2d
Senior Manager - Salesforce Industry Solutions
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Parental leave
Quick Apply
Payroll Compliance Officer
Coles Group —Hawthorn East VIC
- Full-time
- Analysis skills
- Business
- Accounting
- Free parking
- Employee stock purchase plan
4d
Integrity Lawyer
Tennis Australia —Melbourne VIC
- Full-time
- Bachelor's degree
- Negotiation
- Free parking
- On-the-job training
12d
ServiceNow Solution Designer
ANZ Banking Group —Melbourne VIC
- Full-time
- CAD
- APIs
- Agile
2d
Site Manager
Built Holdings —Melbourne VIC
- Full-time
- Construction experience
- Leadership
- Parental leave
Senior Pharmacist
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $108,820.00 - $123,905.60 a year
- Part-time
- Patient monitoring
- Master's degree
- Paediatrics
Group Infrastructure Engineer
Icon —Melbourne VIC
- Full-time
- Azure
- AWS
- Analysis skills
- Parental leave
- Employee assistance program
3d
Platform Lead – ServiceNow
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- DevOps
- Engineering
- Parental leave
Quick Apply
10d
Project Manager
NEP Australia —Southbank VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
Senior Devops Engineer
Tata Consultancy Services —Melbourne VIC
- Azure
- Management
- Computer Science
Cyber Security Manager
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- SQL
- AWS
- APIs
- Parental leave
- Employee assistance program
Quick Apply
Senior Pharmacist - Oncology Clinical Trials
The Royal Children's Hospital —Parkville VIC
- $108,820.40 - $123,905.60 a year
- Overtime
- Hybrid work
- Bachelor's degree
- Employee assistance program
3d
Corporate Sales Associate
Employment Hero —Carlton North VIC
- Full-time
- Microsoft Powerpoint
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1d

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Contract Management Lead, Commercial & Infrastructure
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Extensive experience managing or advising on complex, high-value and high-risk contract portfolios within government, infrastructure, health, construction, or…
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program administrator jobs near broadmeadows, vic

Manager, Claims Performance & Excellence

NGS Super -
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
12 days ago

Qualifications

Organisational skills
AI
Communication skills

Full Job Description

Introduction:
About us
We are an award winning, national $18B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.

Our people are key to our success, and as we expand, we’re committed to finding and retaining the right talent to take on the journey. As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

Click on the video below to learn more!

The Role
As the trustee representative for insurance claims outcomes, the Manager, Claims Performance & Excellence is responsible for improving the end-to-end claims experience for members and beneficiaries through strong oversight of insurer and administrator performance, data-driven insights and continuous improvement.

Working across NGS Super, Grow and TAL, the role provides independent challenge and influence to ensure claims are managed fairly and efficiently, while identifying opportunities to reduce claim durations and enhance service outcomes.

The role combines claims expertise, stakeholder management and analytical capability to drive performance improvement, process redesign, automation and AI-enabled solutions that strengthen member outcomes, operational effectiveness and ensuring claims are managed effectively in line with regulatory obligations.

This is a highly visible role focused on claims performance, continuous improvement and member advocacy. You will oversee escalated and complex claims, provide insights to Executive and Board forums, and lead best-practice claims oversight through the Claims Review Committee.

The role can be based in our Sydney or Melbourne offices.

What you’ll do

Provide end-to-end oversight of insurance claims performance, governance and member outcomes across NGS Super and its service partners.
Manage complex, escalated and declined claims, ensuring timely, fair and compassionate resolution for members.
Act as a key escalation point for members navigating challenging insurance claims matters.
Support and coordinate Claims Review Committee activities, including case preparation, governance documentation and decision tracking.
Exercise delegated claims approval authority in line with governance frameworks and the CRC Charter.
Monitor and challenge insurer and administrator performance against claims service standards, claims duration, driving accountability, and continuous improvement.
Identify opportunities to leverage technology, automation and AI to improve claims administration, reporting, member communications and operational efficiency.
Analyse claims data and trends to identify root causes of delays, complaints and issues.
Deliver insightful reporting and analysis on claims trends, risks, service performance and improvement opportunities.
Build strong relationships with internal teams, insurers, administrators and external partners to resolve issues and enhance member experience.
Proactively identify claims risks, delays and systemic issues, driving actions that improve claims outcomes, timeliness, communications, member experience, efficiency and regulatory compliance.

About you
With previous experience in a similar role and a customer-first mindset, you will bring the following key skills:

Experience in insurance claims management, member advocacy or a related role, ideally within superannuation or group insurance.
Strong knowledge of group insurance products, including life, TPD and income protection claims.
Experience analysing operational data and translating insights into service improvements.
Demonstrated experience improving claims performance and member outcomes through process improvement and stakeholder influence.
Proven ability to manage complex, escalated or declined claims with sound judgement and attention to detail.
Exceptional communication and stakeholder management skills, with a member-first approach.
Strong problem-solving and analytical capabilities, with the ability to identify risks and recommend solutions.
Ability to build productive relationships with insurers, administrators and internal stakeholders.
Experience preparing reports, governance papers and claims-related documentation.
Understanding of claims governance frameworks, trustee obligations and regulatory requirements.
Knowledge of ASIC REP 806, CPS 230 and contemporary claims governance practices
Excellent organisational skills, with the ability to manage competing priorities and deadlines.
Exposure to claims committee processes and insurance governance environments will be highly regarded.

Combining strong stakeholder management with a passion for customer experience, you will help shape a claims service that is compassionate, transparent and benchmarked against leading practices both within and beyond the superannuation industry. If this sounds like you, we would love to hear from you.

We are a super fund that has an exceptional work culture, provides a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package!

Interested and suitably qualified candidates should submit a copy of their updated CV.

Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

We are an equal opportunity employer committed to creating a workplace that values diversity, equity, and respect for all individuals.

Quick Apply

Refine Your Search

program administrator jobs in broadmeadows, vic

Manager, Claims Performance & Excellence

Contract Management Lead, Commercial & Infrastructure

Senior Manager - Salesforce Industry Solutions

Payroll Compliance Officer

Integrity Lawyer

ServiceNow Solution Designer

Site Manager

Senior Pharmacist

Group Infrastructure Engineer

Platform Lead – ServiceNow

Project Manager

Senior Devops Engineer

Cyber Security Manager

Senior Pharmacist - Oncology Clinical Trials

Corporate Sales Associate

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