First impressions matter, but lasting impressions are what set us apart. We're looking for a Club Lounge Attendant who is passionate about creating personalised, luxury experiences for our most valued guests. With genuine warmth, thoughtful attention to detail, and an instinct for anticipating needs before they're expressed, you'll make every guest feel recognised, welcomed, and completely at home.
Accessed exclusively by our club guests, our lounge provides an intimate and elevated space, and luxury food & beverage offering. The lounge team works closely with our Front Office department to ensure our guests have a memorable stay each and every time.
Every day is different, but you’ll mostly be:
Deliver elevated luxury experiences and guests receive an exclusive personalised experience
Providing a premium Food & Beverage service in line with InterContinental brand standards; from our breakfast offering, afternoon tea to evening drinks and canape service.
Acknowledging our VIP's, IHG One Rewards members InterContinental Ambassadors and returning guests.
Anticipating guest needs and providing tailored recommendations, from our Club Lounge food and beverage offering to local restaurants, attractions, and experiences
Acting as our guests' dedicated point of contact, resolving enquiries and fulfilling requests with efficiency, care, and personalised attention
Be an InterContinental Insider always knowing what events and activities are on the days schedule across the city.
What We need from you:
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Process the ability to work under pressure; thinking quickly on your feet and solving problems promptly.
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
Fluency in English – extra language skills would be great, but not essential.
Flexibility– night, weekend and holiday shifts are all part of the job
Current and Valid RSA Certificate
Food Safety Certification
Be an Australian permanent resident or hold a valid Australian work visa with at least 6 months remaining at the time of application.
What you can expect from us:
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
HIGA Award Level 3 - Base Rate $27.97per hour + Shift/ Weekend Penalties
Paid Birthday leave
Hotel perks like accommodation and food & Beverage discounts
Enhanced parental leave
Proactive health days and flexible work options.
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG.
Access to our discount retail platform that makes your pay even further.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
