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Host Asia Operations
Hamilton Island Enterprises —Hamilton Island QLD
- Weekend availability
- Hospitality
- Customer service
- Guest services
- Employee discount
4h

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Host Asia Operations

Hamilton Island Enterprises -
Hamilton Island QLD

Apply Now

Job Details

Full-time
4 hours ago

Benefits

Employee discount

Qualifications

Mandarin
Hospitality
Customer service
Japanese
Driver Licence
Guest services
Communication skills
Property management

Full Job Description

HOST ASIA OPERATIONS – Hamilton Island

Are you passionate about tourism, travel and creating exceptional guest experiences? Do you enjoy working across cultures and creating memorable experiences for international visitors?

Join the Hamilton Island team as our Host Asia Operations, where you'll play a key role supporting guests, travel partners and the wider Asia Operations team. From assisting travel partners across key Asian markets to providing language support, guest liaison and on-island coordination, you'll help deliver seamless experiences while showcasing the very best of Hamilton Island.

Why you’ll love working with us

Be the connection between Hamilton Island and Asia – support guests and travel partners across key Asian markets.
Make a real impact – help deliver exceptional guest experiences from booking through to departure.
Join a supportive team – work alongside passionate tourism, sales and operations professionals.
Live in paradise – enjoy island living with everyday essentials including a grocery store, school, gym, medical centre, post office and even our own airport.
Enjoy incredible perks – subsidised staff accommodation, discounts on dining and island activities, ferry concessions and more.
Easy to get to – fly direct from major Australian cities.

Where you’ll make an impact

Support guests from key Asian markets with language and guest liaison support before and during their stay.
Communicate with guests via approved channels, including WeChat, email, phone and face-to-face on island.
Assist with guest enquiries, reservations support, activity information, dining, transfers and general island services.
Liaise with internal departments to support service recovery, disruption updates and seamless guest experiences.
Support travel partners across key Asian markets with booking and operational enquiries.
Assist with trade famils, media/KOL visits and site inspections, including itinerary coordination and on-island hosting support.
Translate and review approved guest, trade and digital content, including menus, island information, website/app updates and social media content.
Support the Asia Operations team with day-to-day administration, partner communication and operational coordination.
This is a full-time island-based role, rostered across 5 days per week, including weekends and public holidays as required.

What we’re looking for

You're passionate about delivering exceptional guest experiences and confident supporting guests and travel partners across cultures. You're proactive, organised and comfortable in a fast-paced island environment, balancing guest service, operational coordination and stakeholder communication.

To be successful, you’ll need

High proficiency in Mandarin Chinese and/or Japanese (Essential)
Additional Korean language skills (Highly regarded)
Previous experience in tourism, hospitality, travel, front office, reservations or guest services
Strong customer service and communication skills, with the ability to remain calm and solutions-focused
Experience working with key Asian source markets or travel trade partners (Highly regarded)
Experience using reservation, property management or guest service systems (Advantageous)
Experience supporting approved digital/social media content or translations (Desirable)
Current unrestricted driver's licence (Essential)

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember. Apply now!

Apply Now

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