Location:
AU
Requisition ID: 19232
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Role Overview
The Principal Test Engineer is a senior technical and quality leader accountable for the reliability, performance, and customer readiness of complex lottery systems deployed in live customer environments.
This role combines hands-on testing expertise with incident leadership and strong customer-facing ownership, working closely with global delivery, support teams, and third-party vendors.
This is a hybrid role with 50% office attendance mandatory at our office in Perth.
Responsibilities
Customer & Incident Leadership
Serve as the primary escalation point for customer issues and production incidents, owning investigation, coordination, and resolution.
Lead root cause analysis (RCA) and corrective actions to prevent recurrence.
Coordinate effectively with global engineering, support, and operations teams across time zones.
Provide clear, timely communication to customers during incidents and critical deployments.
System Integration & Delivery
Support and validate system integration within customer environments, including third-party and external system interactions.
Define, document, and validate end-to-end integration scenarios, including failure and recovery paths.
Ensure solution readiness for customer acceptance and production release.
Test Strategy & Execution
Define and execute test strategies and plans aligned with scope, risk, schedules, and priorities.
Lead functional, integration, and regression testing activities.
Ensure full traceability from customer and system requirements to test coverage and results.
Continuously improve test processes, quality metrics, and reporting.
Technical & Project Leadership
Provide technical quality leadership across projects and maintenance streams.
Own end-to-end quality delivery, ensuring timelines and agreed standards are met.
Act as a quality authority, constructively challenging decisions that may compromise customer or system quality.
Requirements & Documentation
Define, analyze, and document customer, system, and operational requirements.
Track requirements through implementation, verification, and acceptance.
Maintain accurate, auditable documentation including test plans, reports, defect analysis, and release readiness assessments.
Qualifications
Bachelor’s degree in Computer Science, Engineering, or equivalent technical discipline.
6+ years’ experience in software testing, including complex systems and integration testing.
Proven technical leadership in software delivery, system integration, or customer support environments.
Strong understanding of SDLC, defect management, and production support operations.
ISTQB Advanced Level (or equivalent) certification.
Fluent written and spoken English.
Strong analytical and problem-solving skills, especially in production and customer-impacting scenarios.
Excellent stakeholder management and customer-facing communication skills.
Ability to make sound decisions under pressure and lead incident resolution.
High level of autonomy, ownership, and accountability.
Experience working with globally distributed teams (outside Australia) and offshore models will be highly valued.
Soft Skills
Customer-first mindset
Strong collaboration and relationship building
Confident, accountable decision-making
Results-driven execution
Continuous improvement and innovation
High resilience, energy, and self-leadership
Success Profile
Leading Complexity
Leading People
Leading the Business
Leading Self
#LI-JB1
Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
For more information, please visit www.brightstarlottery.com.
