JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Duties &
responsibilities
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Proactively develop and manage the relationships with the Landlord, Sub-Tenants and Client to ensure service delivery expectations are exceeded.
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Be the first point of contact for all communication with Landlords and Sub-Tenants including proactive engagement to undertake preventative maintenance, capital works, Landlord consents and lease obligations.
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Drive activity with Landlords in emergency situations.
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Monitor and manage all work orders which are a landlord responsibility to not greater than 30 days unless as approved as part of a larger strategy.
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Ensure compliance with all relevant legislation, occupational health and safety, environment and risk management policies and procedures via the Facilities Managers.
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Manage Landlord and Sub-Tenant obligations as per the terms of the lease.
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Support make-good and all other lease termination commitments at expiry or sooner determination and facilitate onsite hand back with the Landlords.
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Proactively liaise with the Lease Administration team to ensure all lease terms are accurately reflected in the lease information database (Portfolio) in a timely manner.
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Manage Portfolio to ensure data accuracy of >98%.
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Assist in management of property operating expenditure across the portfolio including preparation of budgets, management of debtors and reporting, expenditure reporting, accruals, seeking opportunities to reduce costs and increase revenue while adhered to the agreed financial timetable.
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Support to achieve financial year budget within +/- 1%, excepting any variances agreed with Westpac (such as changes to network plan or closure sites).
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Ensure payment of relevant lease expenses in a timely manner – including outgoings, statutory costs, insurance and any other costs payable under the lease.
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Review and validate monthly rent roll variances and provide commentary on changes.
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Assist with regular portfolio management reports, within specified timeframes, detailing property status and performance including recommendations on property and leasing issues.
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Comply with all requirements of the client contract and meet or exceed key performance indicators.
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Actively encourage an environment that supports being responsible for improvement, teamwork, cooperation, performance excellence and personal success.
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Support a culture of best practice and innovation and pro-actively develop and implement strategies, policies and procedures for the property management functions.
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Assist and support Facilities Management and the other Portfolio Managers in their absence.
Team Environment
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Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success.
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Positively contribute to team meetings.
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Actively support other team members.
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Always maintain respect for other staff.
Performance
Objectives
To provide outstanding customer service by strategically delivering exceptional property management outcomes in the allocated property portfolio that support Westpac's delivery of services to their customers and aligns with the retail network plan objectives.
It is critical for this role to engage with stakeholders across all levels of the business to ensure that service delivery expectations are met without introducing financial or tenure risk to Westpac.
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Provide superior client service.
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Contribute to growth of company.
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Meet assigned financial targets.
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Enhance own professional and personal skills
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Actively support other team members.
Required Qualifications,
Skills & Experience
- Real Estate representative certificate essential.
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Experience working in a high-volume environment with a major landlord or retailer preferred.
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Experience in property / contract / project management related fields.
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Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.
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Goal oriented and focused on meeting performance targets.
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Excellent client service and communication skills.
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Ability to work well in a team environment.
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Drivers Licence required.
Location:
On-site –Melbourne, VIC, Sydney, NSW
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
