Date: 15 Jul 2026
Location: Sydney, Australia
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Company: Singtel Group
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
As a Business Customer Experience Consultant, you will be the voice of Optus for our Business customers, delivering exceptional service across a wide range of enquiries. This is a truly customer-first role where you are empowered to own customer issues end-to-end, solve problems, and provide tailored solutions that support our customers and their businesses. Working within our collaborative Business Care team, you will support customers across billing, technical support, upgrades, renewals, product changes, and service enquiries, ensuring every customer interaction is handled with care, professionalism, and accountability.
What You’ll Do | Your day to day will consist of
Deliver exceptional customer experiences across voice and digital channels for Optus Business customers.
Take ownership of customer enquiries from start to finish, ensuring timely resolution and follow-through.
Support customers with billing, technical, service, account management, upgrade, and contract renewal enquiries.
Build strong relationships with customers by understanding their needs and providing tailored solutions.
Identify opportunities to improve customer outcomes and strengthen loyalty.
Resolve customer concerns and complaints with empathy, professionalism, and a focus on the best outcome.
Collaborate with colleagues and business partners to solve complex customer issues.
Maintain accurate records and ensure all interactions meet quality, compliance, and regulatory standards.
What You Bring | What makes you perfect for the role?
A genuine passion for helping customers and delivering outstanding customer service.
Experience in a customer service, contact centre, customer support, or account management environment.
Strong communication skills and the confidence to engage with business customers professionally.
A customer-first mindset with the ability to build trust, show empathy, and take ownership of outcomes.
Excellent problem-solving skills and the ability to make sound decisions in a fast-paced environment.
Strong organisational skills with the ability to manage multiple customer enquiries at once.
Experience handling challenging conversations and finding solutions that balance customer and business needs.
Resilience, adaptability, and a positive attitude when navigating change and complex situations.
A collaborative approach and a desire to contribute to a high-performing team culture.
We are looking for people who genuinely care about customers, enjoy solving problems, and take pride in creating exceptional experiences. If you are passionate about helping customers succeed and want to be part of a team that puts customers at the centre of everything we do, we would love to hear from you.
The good stuff…. | What’s in it for you?
Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email
[email protected] or call 1800 309 170. We're here to help.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
