- Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
- Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
- Do you want to be part of agency’s most critical ICT programs, including developing the technology behind Australia’s first National Anti-Scam Centre and the Australian Government’s new merger regime, the largest change to Australia’s mergers regime since the establishment of the Trade Practices Act 50 years ago.
Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.
We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.
Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.
What you will do as the Assistant Director Service Delivery:
As the Assistant Director, Service Delivery, you will:
- Provide strategic advice to the Chief Information Officer and ICT leadership team on ICT operations, service delivery, governance and service improvement initiatives as they relate to ICT shared services.
- Lead the delivery of ICT services to the AER in accordance with agreed service expectations, performance measures and stakeholder expectations.
- Manage contracts and strategic relationships with external ICT vendors, managed service providers and delivery partners to achieve reliable and value-for-money outcomes.
- Oversee service delivery financial management, including budgeting, forecasting, cost control, contract performance and services management.
- Provide leadership and expert guidance on ICT policies, procedures and operational practices to promote consistent, customer-focused service delivery.
- Identify opportunities to optimise ICT services, processes and operating models by engaging with stakeholders and assessing current and future business needs.
- Understand a diverse portfolio of ICT services, including end-user support, infrastructure, data centre operations, telecommunications, digital storage, and enterprise applications.
About you
To be successful in the role, you will be a solution focused, dynamic leader with expertise in solving complex business issues, with well-developed communications skills, including the ability to convey complex issues concisely and the ability to build effective mutually beneficial working relationships. You will be someone who can thrive in a fast-paced technical environment with limited direction.
You will come with the following skills, experience and attributes:
- Tertiary qualifications in ICT and/or demonstrated practical experience in an ICT environment undertaking management responsibilities for an operational/service delivery/shared services function.
- Extensive experience in a Service Operations and Services environment with exposure to the management of intergovernmental service arrangements.
- Demonstrated experience in the practical application of ITIL, Agile and service management frameworks.
- Excellent communication skills, including report writing and presentation skills, strong attention to detail, and the ability to explain complex concepts in a clear logical manner.
- Significant degree of analytical and critical thinking skills as well as the ability to effectively escalate issues when necessary.
- Knowledge of financial governance and administrative procedures such as budgeting, reporting, procurement and quality assurance.
- A strong results orientation, resilience and a positive approach to issue resolution.
The following job specific criteria are also highly desirable:
- Experience in ServiceNow Administration.
To find out more about us and the role, please read the Candidate Kit.
How to apply
You’ll be asked to upload your resume (maximum 2 pages) and submit a statement of claims that is no more than 800 words.
When preparing your statement of claims, please take into consideration the role and duties, and detail instances from your past that demonstrate how you meet the selection criteria. You may wish to utilise the STAR method to do this.
When submitting your application, please ensure you capture your employment history and qualifications (the information found on your resume) directly on the application form.
Salary: EL1 $127,908 - $141,555 (plus 15.4% superannuation)
Contact Officer: Nicole Dobson, [email protected]
Applications Close: 11:00pm (AEST) Sunday 2 August 2026
