What’s the role?
As a
Lead Solutions Engineer, Strategic Accounts at Dynatrace, you'll be the most senior technical voice for our largest and most complex enterprise customers; shaping the technical strategy that turns our biggest opportunities into long-term partnerships. You'll lead high-stakes engagements from vision to value, architecting sophisticated observability, AIOps, and security solutions, and guiding proofs-of-value that prove business impact at scale.
Within this exciting role, you will be responsible for executing superior customer engagement (workshops, discovery, demos, RFPs, adoption days, executive meetings, and more) which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing proof of values and other engagements onsite and remote, building key relationships with Dynatrace’s customers and high value partners. You will also work across teams including Dynatrace’s innovation labs, SDRs, Dynatrace’s Expert Services consultants, CSMs and marketing.
Responsibilities
- Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
- Learn new technologies like AWS DevOps Agent, Azure SRE Agent, ServiceNow integrations, Agentic AI, AI SDLC
- Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
- As part of the solution engineering team participate in proof of value (PoV) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
- Present Dynatrace’s vision to our customers C-suite executives.
- Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
- Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths.
- Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs.
- Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach).
Position might be filled at a higher level based on candidate experience.
Minimum Requirements:
- Bachelor’s degree in computer science or equivalent education or experience required
- 10+ years of experience with 3-5 years of relevant experience in Observability, Logs Analytics, SIEM, or cloud space
- Based out of Sydney, Australia (ideally) and able to acquire security clearance (base level or higher) for government projects
- You are a life-long learner, curious about new technologies, and have certifications in cloud, AI, data science, or distinguished solutions
Preferred Requirements
- Experience with web technologies such as HTML, CSS, and JavaScript
- Experience with LLM, Agentic AI, Cloud Observability, Cloud Architecture, MCP Servers, A2A orchestration
- Life-long curiosity and learning mindset
- Ability to develop relationship with practitioners and executives
- Enjoy presenting, demonstrating, and guiding customers with operational strategy and better business outcomes approach
- Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database
- Advance knowledge of Operating Systems (OS) including Windows and Linux
- Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP
- Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
Experience with automation like Ansible, Puppet, Terraform
Candidates assessed at a higher level may be offered a Principal position
- We are an equal opportunity provider. We value diversity and welcome LGBTQIA++ candidates to our organisation
- Some of the best leaders and center of excellence for Solution Engineers in the industry who mentor, guide, and support elegantly
- Dynatrace is a leader in Agentic Operations, Unified Observability, Business Analytics, and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud and tech providers, including AWS, Microsoft, ServiceNow, Atlassian, RedHat, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses differentiated technologies, including our own Dynatrace Intelligence, Grail datalakehouse, and smartscape topology to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of DynatraceCommuter allowance, ability to travel and interact & learn from industry leaders and enroll in mentor and future leaders program
