Hungry, Humble, Honest, with Heart.
The Opportunity
Nutanix is a global leader in cloud software and a pioneer in
hyperconverged infrastructure solutions, making computing invisible
anywhere. We are excited to bring in a new wave of talented Technical
Support Engineers into our company! If you are someone that: loves
technology and innovation; have a customer-first mindset; has an
eagerness to learn and wants to enhance your skillset in our leading
Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud
solutions, come be part of the family and help us provide our customers
with an exceptional support experience.
About the Team
Here at Nutanix we drive the success of our customers through passion
and teamwork, ensuring quick response times and unparalleled
customer satisfaction; our 90/100 NPS score is a testament to such
objective. Our diverse, multicultural team of top-notch engineers act as
our customers champions, working closely with Engineering, Field, and
Sales teams. Our teams love to have constant learning opportunities and
aim to become experts in Virtualization, Networking and Storage.
You will report to the Worldwide Support Manager who is dedicated to
fostering a positive work environment and providing the necessary
guidance and resources for your success.
We are a fully hybrid team based in Kent Street, Sydney. We operate 2
days from the office and meet up as a full team to reconnect, share
ideas and to socialize outside of working hours! We organize our
working shifts and aim towards the appropriate work-life balance for all
our team members.
Your Role
-
Troubleshoot, debug, and diagnose customer issues encountered
in the field. -
Improve the serviceability of the product by testing new features
and developing tools to scale our field deployment and auto-support infrastructure. -
Provide analysis of our existing customer base to avoid and
minimize risks in the field. -
Define and lead changes to our product with our development
engineering team based on feedback from customers and field
implementations. -
Work with technology partners (e.g. VMware, Citrix, Microsoft) to
resolve issues and push improvements in our ecosystem. -
Develop and work on internal and external knowledge bases.
-
Provide support on weekdays and also off hours on an as-needed
and scheduled rotational basis. -
Be a champion for our customers. Go above and beyond to
support their business and use of the Nutanix stack.
What You Will Bring
-
Proven work experience in troubleshooting at least two of the
following: Virtualization (preferably VMware ESXi), Networking
(preferably layer 2/3), Linux Systems (preferably CLI
administration), Storage Analysis -
Experience supporting external customers and a customer first
mindset. -
Multilingual (Korean / Mandarin) will be highly regarded
-
Passion and ability to learn new things
