In-Demand Solution architect Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
2d
Cisco & Nokia BNG Engineer / Network Desing Engineer
Showtime Consulting —Canberra ACT
- Management
- No degree
- Communication skills
3d
Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
2d
Bid Planning & Scheduling Manager
Showtime Consulting —Canberra ACT
- Contract
- Communication skills
Quick Apply
3d
Senior Security Consultant
Fujitsu —Barton ACT
- On call
- Bachelor's degree
IT Midrange Database Specialist - APS 6
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
7d
Senior Engineer - Cloud & DevOps
LAB3 —Canberra ACT
- Full-time
- Hybrid work
- Azure
- DevOps
- AI
Quick Apply
Automation Test Engineer (Playwright + Typescript)
Showtime Consulting —Canberra ACT
- Analysis skills
- APIs
- Agile
13d
GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Senior Data & AI Engineer
Showtime Consulting —Canberra ACT
- Azure
- Computer Science
- Master's degree
3d
Project Delivery Lead – Application Migration to Cloud
Unisys —Canberra ACT
- Azure
- Management
- PMP
Senior Account Executive, Sovereign Defence Industry, Australia, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Sales
- Business development
6d
Senior Account Executive, Defence - ADF, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
6d
Security Delivery Architect
Unisys —Canberra ACT
- Full-time
- Computer Science
- Presentation skills
- Bachelor's degree
Network Security Engineer
Accenture —Canberra ACT
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Google Data Engineer - GCP
NCS Australia —Canberra ACT
- Full-time
- Hybrid work
- Parental leave
Quick Apply
Integration Engineer I IBM Middleware
Leidos —Canberra ACT
- Full-time
- DevOps
- Analysis skills
- AI
- Annual leave
SAP Technical Consultant - SAP Data Extraction (Procurement)
Accenture —Canberra ACT
- Full-time
- ERP systems
- Analysis skills
- No degree
- On-the-job training
- Parental leave
13d
Snr PMO Leader - National Security and Defence, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- AWS
- Team management
- Health insurance
- Employee assistance program
Network Engagement Delivery Lead
Accenture —Canberra ACT
- Full-time
- Azure
- Management
- PMP
11d

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solution architect jobs near canberra, act

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Junior Genesys Cloud CX Architect

Cisco & Nokia BNG Engineer / Network Desing Engineer

Genesys Cloud CX Architect

Bid Planning & Scheduling Manager

Senior Security Consultant

IT Midrange Database Specialist - APS 6

Senior Engineer - Cloud & DevOps

Automation Test Engineer (Playwright + Typescript)

GRC Analyst - 5 months

Senior Data & AI Engineer

Project Delivery Lead – Application Migration to Cloud

Senior Account Executive, Sovereign Defence Industry, Australia, ANZ Public Sector

Senior Account Executive, Defence - ADF, ANZ Public Sector

Security Delivery Architect

Network Security Engineer

Google Data Engineer - GCP

Integration Engineer I IBM Middleware

SAP Technical Consultant - SAP Data Extraction (Procurement)

Snr PMO Leader - National Security and Defence, Worldwide Public Sector

Network Engagement Delivery Lead

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