In-Demand Solution architect Jobs in Canberra, Act

Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
8h
Senior Data & AI Engineer
Showtime Consulting —Canberra ACT
- Azure
- Computer Science
- Master's degree
15h
Cloud Engineer
Leidos —Canberra ACT
- Full-time
- Azure
- AWS
- Annual leave
Senior Engineer - Cloud & DevOps
LAB3 —Canberra ACT
- Full-time
- Hybrid work
- Azure
- DevOps
- AI
Quick Apply
Senior Account Executive, Defence - ADF, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
4d
IT Midrange Database Specialist - APS 6
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
4d
Network Security Engineer
Accenture —Canberra ACT
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
AWS Amazon Connect Engineer
Accenture —Canberra ACT
- Full-time
- AWS
- Scripting
- AI
Senior Cloud Engineer- Azure
NCS Australia —Canberra ACT
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
- Parental leave
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Senior Developer - Java / AWS / Microservices
Showtime Consulting —Canberra ACT
- AWS
- Analysis skills
- APIs
3d

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Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
8 hours ago

Qualifications

Patient monitoring

Full Job Description

What success looks like in this role:

We're looking for a Genesys Cloud CX Architect to support and enhance mission-critical contact centre environments for the Department of Home Affairs and Department of Health. You'll provide Level 2/3 support across Genesys Cloud CX, telephony, IVR and call flows, integrations, and contact centre operations, resolving complex issues, delivering platform enhancements, and ensuring reliable, high-performing services through proactive support, continuous improvement, and strong operational governance.

Supporting and administering the Genesys Cloud CX platform and associated technologies.
Monitoring platform health, routing performance, telephony services, and operational stability.
Troubleshooting incidents across call routing, IVRs, Architect flows, queues, integrations, reporting, and telephony connectivity.
Designing, developing, and maintaining IVR and call flow solutions using Genesys Architect.
Supporting integrations with CRM, workforce management, identity management, and reporting platforms.
Managing SIP trunking, carrier connectivity, number provisioning, and telephony services.
Conducting root cause analysis and driving continuous service improvements.
Supporting platform upgrades, new feature adoption, testing, and release validation.
Maintaining technical documentation, support procedures, and knowledge articles.
Participating in an on-call roster supporting critical contact centre services.

You will be successful in this role if you have:

Genesys Cloud CX Administration
Genesys Architect (IVR & Flow Design)
Contact Centre Routing & Queue Management
SIP Telephony & Voice Services
Workforce Engagement Management (WEM)
API & Integration Support
Incident, Problem & Change Management
Reporting & Analytics
Cloud Platform Administration
ITIL Service Management

If you're passionate about Genesys Cloud, enjoy solving complex contact centre challenges, and want to play a key role in supporting critical customer services, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Genesys Cloud CX Architect

Senior Data & AI Engineer

Cloud Engineer

Senior Engineer - Cloud & DevOps

Senior Account Executive, Defence - ADF, ANZ Public Sector

IT Midrange Database Specialist - APS 6

Network Security Engineer

AWS Amazon Connect Engineer

Senior Cloud Engineer- Azure

Senior Developer - Java / AWS / Microservices

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