In-Demand Technical support Jobs in Broadmeadows, Vic

IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
8h
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
1d

Discover related jobs

Based on your search for technical support jobs.

NBN Technician
Dargent Services —Melbourne VIC
Perform simplex technician and general NBN field labouring tasks. Assist with installation, maintenance, and fault work as directed. ✔ Must have your own ABN.
$1,000 - $1,500 a week
Quick Apply
5d
Apple Service Repair Technician
Beyond the Box —Essendon VIC
Previous experience as an Apple technician, Genius Bar or Apple certifications (ACMT, ACiT) will be favoured. We are looking for someone resourceful and full of…

I want to receive the latest job alert for technical support in broadmeadows, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near broadmeadows, vic

Scada Engineer jobs in Melbourne VIC

IT Support jobs in Melbourne VIC

Senior Project Engineer jobs in Melbourne VIC

Menzies Aviation Passenger Service Agent, Airport jobs in Perth Wa

Service Desk Team Leader jobs in Brisbane Qld

Customer Service Entry Level No Experience jobs in Melbourne Vic

Woolworths Team Member jobs in Canberra Act

Customer Service Night Shift jobs in Melbourne Vic

Scada Engineer jobs in Dog Swamp Wa

Scada Engineer jobs in Macquarie Park Nsw

L1 Helpdesk Technician Comwire It jobs in Hindmarsh Sa

It Support jobs in Northern Territory

It Support jobs in Tasmania

It Support jobs in Lockridge Wa

Disability Support Worker No Experience jobs in Logan City Qld

It Support jobs in Len Waters Estate Nsw

Support Worker Disability jobs in Melbourne Northern Suburbs Vic

Senior System Engineer jobs in Sydney Nsw

Senior Director Public Policy Apac jobs in Sydney Nsw

Senior Citizens jobs in Sydney Nsw

IT Systems Support Analyst

Bed Bath N' Table -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
8 hours ago

Benefits

Employee assistance program
Employee discount
Transportation links

Qualifications

Management
Customer service
Microsoft Exchange
ITIL
IT support
POS
SharePoint
Communication skills

Full Job Description

501576

VIC - Melbourne CBD & Inner Suburbs, VIC

Information Technology

Full Time Salaried

Bed Bath N’ Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and key location stores throughout New Zealand and Singapore, our team of driven and inspired people are the biggest part of our exciting journey to becoming a full home lifestyle destination for our customers.

BED BATH N' TABLE WILL OFFER YOU:

The chance to be part of a 100% Australian owned business that is continuously growing and strong
Competitive salary package
Access to Staff discounts of 30% off full price products and an additional 15% off reduced items so that you can create your own dream home
Great inner-city location in the vibrant Glenferrie café district of Hawthorn, close to public transport
Access to our Employee Assistance program to ensure that your well-being is continuously supported

We’re seeking an IT Systems Support Analyst to join our IT team as a first point of contact for technical support across Head Office and our store network. This is a hands-on role for someone who enjoys troubleshooting, customer service and solving problems across a broad technology environment.

ABOUT THE ROLE

Reporting to the IT Infrastructure and Services Manager, you’ll provide 1st and 2nd line support via phone, email, service desk and face-to-face assistance. You’ll manage incidents through to resolution or escalation, maintain accurate IT records and documentation, and support users across hardware, software, network and retail systems.

KEY RESPONSIBILITIES

Provide 1st and 2nd line technical support to Head Office and store teams across service desk, phone, email and face-to-face channels.
Log, manage, prioritise and escalate incidents through the Service Desk, ensuring records remain accurate, timely and up to date.
Troubleshoot user, hardware, software, network, wireless and Point of Sale issues, providing clear and customer-focused support.
Administer user and store changes, including account creation and deletion, moves, additions and changes across relevant systems.
Maintain IT documentation, knowledge resources and records, including SharePoint, FAQs, manuals and licensing information.
Support network and endpoint security tools, cloud and on-premise applications, and basic virtualisation technologies.
Participate in the after-hours support roster and escalate broader issues to the appropriate specialist when required.
Contribute to IT projects including new store setups, new initiatives and technology improvements.

ABOUT YOU

You will bring:

Tertiary qualifications in Information Technology or a related discipline.
Relevant experience in a similar IT support or service desk role.
Knowledge of ITIL-based service management practices.
Working knowledge of Windows desktop environments, Apple iOS, Active Directory, Microsoft 365 / Exchange, networking and wireless troubleshooting.
Exposure to retail or multi-site environments, Point of Sale systems and cyber security processes is highly regarded.
Strong troubleshooting, organisation and prioritisation skills, with the ability to respond calmly to unexpected issues.
Excellent communication and customer service skills, including the ability to explain technical issues without jargon.
A proactive, positive and adaptable approach, with the ability to work independently and contribute as part of a collaborative IT team.
Flexibility to participate in rotating shifts and on-call support.

WHY JOIN BED BATH N’ TABLE

Our values guide how we work every day:

Staff product discounts
Broad exposure across Head Office, stores and a multi-site retail technology environment
Hands-on experience across service desk, infrastructure, security and retail systems
Supportive, collaborative head office team

Apply Now

Refine Your Search

technical support jobs in broadmeadows, vic

IT Systems Support Analyst

Customer Service Desk Lead (Technical)

Senior System Development Engineer, Core Networking (Relocation support available)

ICT and SCADA Engineer

Senior ICT Server Infrastructure Project Engineer (Australia)

Discover related jobs

I want to receive the latest job alert for technical support in broadmeadows, vic

Explore jobs in more locations

ABOUT THE ROLE

KEY RESPONSIBILITIES

ABOUT YOU

WHY JOIN BED BATH N’ TABLE

Job Seeker Tools

Employer Tools

Browse

Stay Connected