In-Demand Technical support Jobs in Moonee Ponds, Vic

Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Linux Systems Administrator
Leidos —Melbourne VIC
- Full-time
- Leadership
- Annual leave
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
7d
Technical Support Specialist (TSS) – Dairy Automation
Lely —Truganina VIC
- Full-time
- Electrical experience
- Communication skills
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
8d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
13d

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Senior Service Desk Engineer

Starboard IT -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
Azure
Incident management
Technical support
IT infrastructure
AWS
Communication skills
CompTIA A+

Full Job Description

Company Overview: Starboard IT is a national Managed & Professional Services Provider, with a commitment to excellence and a personalised approach, and we pride ourselves on delivering high-quality services tailored to the unique needs of our clients. We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our dynamic and innovative team.

We prioritise cloud first strategies for our clients (AWS & Azure), but support varied traditional on-premises environments as well..

At Starboard IT you can expect to find a ‘can-do’ attitude across the business, and we pride ourselves on a supportive and inclusive environment that drives successful, robust solutions for our customers and career growth for our employees.

Position Overview: As a Senior Service Desk Engineer, you will play a crucial role in providing advanced technical support and troubleshooting complex issues, while ensuring the highest level of customer satisfaction. This position requires a deep understanding of IT infrastructure, excellent communication skills, and a commitment to delivering exceptional service.

Key Responsibilities:

Technical Support:

Provide expert-level support for complex technical issues.
Troubleshoot and resolve hardware, software, and infrastructure-related problems.
Collaborate with other team members to ensure timely issue resolution.
Participate in on-call roster.

Customer Relationship Management:

Build and maintain strong relationships with clients through effective communication and issue resolution.
Serve as a point of contact for clients, ensuring a positive experience and customer satisfaction.

Incident Management:

Manage and prioritise incidents, and follow established escalation processes, to meet Service Level Agreements (SLAs).
Document and track issues using a ticketing system, ensuring accurate and thorough information.

Infrastructure Management:

Contribute to the design, implementation, and maintenance of IT infrastructure solutions.
Provide guidance and expertise in infrastructure-related projects.

Continuous Improvement:

Identify opportunities for process improvement and contribute to the development of best practices.
Stay current with industry trends and emerging technologies to enhance service offerings.

Qualifications:

3-5 years of experience with an MSP.
In-depth knowledge of IT infrastructure, including hardware, software, servers, and networking.
Strong proficiency in troubleshooting and problem-solving.
Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
Excellent communication and interpersonal skills.
Proven ability to work collaboratively in a team environment and autonomously.

Apply now by emailing your CV and cover letter to [email protected]

Quick Apply

Refine Your Search

technical support jobs in moonee ponds, vic

Senior Service Desk Engineer

Data Center IT Support Engineer, MEL - DCO

IT and online digital services support

Linux Systems Administrator

Director, Service Delivery Support (ICT systems)

Technical Support Specialist (TSS) – Dairy Automation

Installer Support, Technical Specialist

Supervisor, Technical Customer Support, Residential Energy

Senior System Development Engineer, Core Networking (Relocation support available)

ICT and SCADA Engineer

Principal Technical Account Manager (ISV), ANZ Enterprise Support

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