In-Demand Helpdesk support Jobs in Australia

Junior IT Support Officer
Flower Power —Erskine Park NSW
- $75,000 - $80,000 a year
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
9d
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
8d
IT Support Officer
Workers Lifestyle Group —Blacktown NSW
- Customer service
- No degree
- POS
2h
Customer Service Officer
Serco Plc —Murdoch WA
- $35.80 an hour
- Full-time
- Management
- Customer service
- Data entry
6d
AI Systems & Operations Graduate
AGC interior —Regents Park NSW
- $60,000 - $65,000 a year
- Urgently hiring
- Computer Science
- Construction site
- APIs
Quick Apply
8d
Onsite Support Engineer
Northfleet —Osborne Park WA
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- AWS
Quick Apply
18h
Facilities & Office Services Assistant
Clayton Utz —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Outlook
- Senior Secondary Certificate of Education
- Parental leave
- Gym membership
6d
SAP Consultants - Australia
Capgemini Sogeti —Sydney NSW
SAP Consultants - Australia
Capgemini —Sydney NSW
Customer Valet - Print Services
Konica Minolta Business Solutions Australia —Adelaide SA
- Part-time
- Customer service
- Travel reimbursement
- Parental leave
Quick Apply
IT Operations Manager
Excolo Partners —Sydney NSW
- Contract
Project Analyst
Victorian Government —Bendigo VIC
- $44.03 an hour
- Full-time
Customer Implementation Manager (APAC)
Gorgias —Sydney NSW
- $135,000 - $149,000 a year
- Full-time
- Remote
- AI
- Communication skills
2d
Senior Network Engineer
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- AWS
Quick Apply
8d
Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- AWS
- No degree
10d
Warehouse Officer Squadron - Level 4
Lockheed Martin —New South Wales
- ERP systems
- Communication skills
3d
Precinct Facility Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Management
Quick Apply
13d
Senior Contracts & Governance Paralegal
Logicalis —Victoria
- $125,000 - $145,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Parental leave
- Employee assistance program
Principal Council Officer – Clerk Grade 9/10 – Parliament of NSW – Sydney, CBD
Legislative Council —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Organisational skills
7d

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Junior IT Support Officer

Flower Power -
Erskine Park NSW

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year
9 days ago

Benefits

Travel reimbursement

Qualifications

Azure
Microsoft Office
Driver Licence
IT support
POS
Communication skills
Intune
Time management
Help desk

Full Job Description

Flower Power is Australia's largest Garden & Landscape centre group with retail andwholesale operations throughout the Sydney metropolitan area. Our people arecommitted to delivering the best service to our customers!

Are you a young tech-savvy Junior seeking a rewarding opportunity to launch into an IT career in a fast-paced, high-performing retail organisation? Look no further! We are currently searching for a dedicated and passionate Junior IT Support Officer to join our diverse and innovative team as we go through our Digital Transformation Journey. As an integral member of our company, you'll have the chance to work in an environment where you will be educated on supporting our systems and broadening your technical skills whilst making a significant impact on our operations.

What we will need from you

Work 5 days from Sunday - Thursday
Work on Public Holidays (Time in Lieu in return)
Work from a Western Sydney Location Full-Time
Have your own car and valid Driver Licence ( business use will be reimbursed)
Travel between 10 Sydney stores as required.
Willingness to learn!

Role Responsibilities

Provide exceptional Level 1 - 3 support to staff, both remotely and onsite, ensuringadherence to service level agreements for various systems including POS, ERP,Telephony, Hardware, Software, Servers, Cloud Solutions, and Mobile Devices.
Offer day-to-day support for Microsoft server operating systems, MS Office 365,Active Directory (Azure/On-Prem), Intune, and Defender environments.
Conduct training sessions for store, wholesale departments, and head office staff onPOS and Head Office systems as needed.
Actively participate in key initiatives aimed at digital transformation, processautomation, and improving the user experience.
Implement and enforce IT security policies and procedures, contributing to securityrisk assessments, vulnerability assessments, and penetration testing.
Proactively identify potential issues, propose solutions to mitigate risks, and identifyopportunities for continuous improvement.
Monitor Information Security risks, ensuring adequate protection for Flower Power, including risks associated with third-party suppliers and outsourcing.
Collaborate with Flower Power IT staff, programmers, and other business personnelto efficiently provide support for IT platforms and applications.
Develop and maintain comprehensive technical documentation as required.
Demonstrate productivity and effective time management skills with minimalsupervision, utilising job tracking systems.
Provide after-hours IT support as part of the IT team's after-hours support roster.

About You

As Flower Powers preferred Candidate you will have:

Full Australian working rights
Currently studying IT at TAFE/University or have recently completed an ITTraineeship or have equivalent work experience.
The ability to handle multiple IT helpdesk and support enquiries both remotely andin person including but not limited to laptops, Points of Sale, PC's, printers,telephone systems, alarm systems and Network Infrastructure.
Strong technical aptitude and a genuine passion for technology.
A willingness to learn and go above and beyond to grow your technical skills.
Strong problem-solving and decision-making skills.
An ability to work independently and collaboratively as part of a team.
Flexibility to provide occasional after-hours support to address urgent outage issues.
Have outstanding communication skills and attention to detail whilst managing multiple demands.
Applicants with any knowledge of PowerShell, Windows Operating Systems, Microsoft 365 Suite, and Active Directory will be highly regarded.

Only suitable candidates will be contacted – Salary negotiable based on experience.

Flower Power Group is an equal opportunity employer.

We just don't grow plants - we grow our People!

Pay: $75,000.00 – $80,000.00 per year

Application Question(s):

Do you have experience using point of sale (POS) software?
Which of the following Microsoft Office products are you experienced with?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in australia

Junior IT Support Officer

IT Service Desk Analyst

IT Support Specialist

IT Support Officer

Customer Service Officer

AI Systems & Operations Graduate

Onsite Support Engineer

Facilities & Office Services Assistant

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IT Operations Manager

Project Analyst

Customer Implementation Manager (APAC)

Senior Network Engineer

Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Warehouse Officer Squadron - Level 4

Precinct Facility Manager

Senior Contracts & Governance Paralegal

Principal Council Officer – Clerk Grade 9/10 – Parliament of NSW – Sydney, CBD

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