At Two Palms Media, a culture-first, social-led creative agency, we produce some of the boldest, sharpest, and most creatively ambitious work in the market. As Senior Social Media Manager, you’re at the centre of that ambition, bringing organisation, energy, and calm control to complex, high-velocity projects across content, social, talent, and integrated creative.
You’re the connective tissue across a team of experts, ensuring projects run smoothly, expectations are aligned, and solutions stay smart, strategic, and culturally relevant. You will lead the delivery of campaign work across your assigned client portfolio, becoming a trusted project owner, client lead, and team collaborator.
You’ll work closely with our award-winning creative team, senior strategists, integrated leads, and agency partners to drive the success of every deliverable, balancing platform fluency, operational excellence, and a whole lot of heart.
You’re a Type A operator with Type B energy, organised, precise, and proactive, but never pushy or performative. You keep teams grounded and moving forward with grace. You bring clarity to chaos. And you don’t just love the work, you love building the conditions that allow great work to happen.
You’re fluent in social and content projects, thrive in cross-agency environments, and make people feel seen, heard, and supported. You ask the right questions, pressure-test assumptions, and always know what’s coming next, without making a big deal of it.
You’re a trusted presence in the room and on the thread. When you’re running the show, things feel calm, collaborative, and completely under control.
- Calm & Commanding – Leads with warmth, confidence, and follow-through.
- Socially Fluent – Understands how ideas move across platforms, partners, and formats.
- Strategically Grounded – Holds the work to a high standard, pressure-testing solutions with care.
- Operationally Tight – Owns timelines, budgets, resourcing, and scoping without letting anything slip.
- Trusted Client Partner – Maintains clear, proactive communication and protects long-term relationships.
- Naturally Collaborative – Thrives in multi-disciplinary, multi-partner environments.
- Culturally Aware – Understands the tone, tempo, and cultural impact of social-first work.
Responsibility: Contributor
- Stay across platform updates, creator trends, and emerging content formats—bringing informed rigour to the projects you lead.
- Share relevant insights that impact delivery methods, timelines, or team capabilities.
- Represent Two Palms’ reputation for operational excellence, inside and outside the building.
- Be a source of calm, clarity, and cohesion across fast-moving creative and social projects.
Success Indicators:
- Application of industry trends and platform developments to process or planning
- Feedback from partners and clients on professionalism and reliability
- Contribution to team inspiration or operational learning forums
- Presence in thought leadership or operational benchmarking conversations
Responsibility: Contributor
- Act as the connective thread across project teams, ensuring strategy and solutions are deliverable, scalable, and clearly defined.
- Provide early-stage feedback on project feasibility, partnering with Strategy, Social, and Creative leads to refine solutions before they are presented.
- Pressure-test timelines, talent recommendations, deliverable mix, and scope structure.
- Maintain a “will this exceed expectations?” mindset—proactively interrogating if the work can do more, smarter, or faster.
Success Indicators:
- Strategic clarity and feasibility of project plans
- Number of rebriefs or deliverable misalignments
- Feedback from creative and strategy teams on support and alignment
- Proactive solutions identified in scoping or planning phases
Responsibility: Owner
- Lead the delivery of campaigns across your assigned portfolio, ensuring work is delivered on time, on budget, on brand, and on brief.
- Own cross-agency communications across Paid, PR, Events, Talent, and internal partners, ensuring seamless alignment and shared momentum.
- Build workbacks, manage scopes, and track usage across internal and external teams.
- Act as the lead point of contact across client communications, setting the tone for proactivity, responsiveness, and reliability.
- Guide teams through delivery crunches, quick turnarounds, and shifting priorities with clarity and care.
Success Indicators:
- Timeliness, accuracy, and consistency of campaign delivery
- Internal and external satisfaction with the delivery process
- Number of escalations or friction points prevented
- Efficiency of delivery hours vs. scoped/projected hours
Responsibility: Owner [ account portfolio ]
- Build exceptional relationships with clients at multiple levels
- Deliver with reliability and care, ensuring clients feel in safe hands, every step of the way.
- Surface upsell opportunities or gaps in scope.
- Ensure feedback is actioned quickly and transparently—demonstrating a shared investment in outcomes.
Success Indicators:
- Client feedback on delivery partnership
- Client retention across the project portfolio
- Identification of scope improvements or upsell moments
- Demonstrated reduction in revision cycles or timeline extensions
Responsibility: Owner
- Support team clarity—ensuring each project player understands their role, responsibility, and deadlines.
- Contribute to rituals, reviews, and debriefs that improve process and team health.
- Offer mentorship to Producers, Integrated Managers, and Coordinators working on your projects—sharing insights, feedback, and confidence.
- Champion cross-discipline collaboration—ensuring every team member feels supported and set up to succeed.
Success Indicators:
- Feedback from peers and direct collaborators
- Participation in team reviews and rituals
- Improvement in team clarity and delivery confidence
- Visible impact on team capability or process maturity
Responsibility: Owner [ Client Portfolio ]
- Build, manage, and track project budgets, ensuring profitability is maintained and resource usage is optimised.
- Own scoping conversations and proposals across assigned projects—contributing clear timeframes, assumptions, and budget allocations.
- Flag scope drift or resourcing risks early—collaborating with team members to resolve.
- Support end-of-month processes with clean data, timely reconciliation, and visibility across burn.
Success Indicators:
- Profitability of assigned projects
- Accuracy and clarity of estimates and scopes
- Timeliness of scope flags and resource updates
- Forecasting and billing accuracy
