Receptionist – Cabrini Women’s Mental Health
Elsterniwck
Part time
We’re building for the better!
By 2036, more than 150,000 patients will look to us for healthcare every year.
As our services grow, ensuring the highest standards of infection prevention and patient safety has never been more important.
At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.
About Cabrini Women’s Mental Health
Cabrini Women’s Mental Health provides specialist, women-centred mental health care within Cabrini Health. Located at the Lisa Thurin Centre in Hopetoun Street, Elsternwick, the service provides a range of programs supporting women experiencing mental health concerns, including inpatient care, day programs, outpatient and consulting services.
Our team is committed to providing high-quality, compassionate care in a supportive and professional environment, with the patient experience at the centre of everything we do.
About the Role
We are seeking an enthusiastic, mature-minded and reliable Receptionist to join our Front Office Team.
The successful applicant will be the first point of contact for patients, families, clinicians and visitors and will play an important role in ensuring the smooth and professional operation of the reception area.
You will be a positive and approachable team member with a strong customer service focus, excellent organisational and communication skills, and a high level of attention to detail. The ability to remain calm and professional in a busy mental health environment is essential.
Key Responsibilities
Provide professional and welcoming reception and administrative support.
Greet patients, families, clinicians and visitors on arrival.
Answer and respond to telephone enquiries in a courteous, professional and compassionate manner.
Complete patient admissions and discharges accurately and efficiently.
Process patient billing, receipting and banking.
Accurately enter and maintain patient information and records.
Run and action daily reports.
Ensure reception and waiting areas are maintained in a clean, organised and welcoming manner.
Open and close the reception area as required.
Work collaboratively with clinicians, administration and other members of the Cabrini Women’s Mental Health team.
Maintain strict patient confidentiality and comply with Cabrini policies, procedures and privacy requirements.
Undertake other administrative and reception duties as directed by the Nursing Unit Manager.
Skills and Experience
We are looking for someone who demonstrates:
Previous reception or administration experience; medical reception or healthcare experience is highly desirable.
Flexibility and availability to work Monday to Friday, including evening shifts.
Excellent customer service skills and professional telephone manner.
Strong verbal and written communication skills.
Excellent organisational and time management skills.
High attention to detail and accuracy.
Ability to multitask and prioritise effectively in a busy environment.
Confidence working autonomously while also contributing positively to a team.
A calm, professional and compassionate approach when working with patients experiencing mental health concerns.
Strong computer literacy and proficiency with Microsoft Office.
Ability to learn new systems and processes quickly.
Proven reliability, punctuality and a strong work ethic.
Commitment to patient confidentiality and adherence to policies, procedures and professional standards.
Experience with private health insurance claims and healthcare administration would be advantageous, but is not essential.
What We Offer
Cabrini Women’s Mental Health is a supportive and collaborative environment where every member of the team contributes to providing a positive experience for patients and their families.
This is an excellent opportunity for an experienced receptionist or administrator who is looking to work within a specialist women’s mental health service and be part of a committed multidisciplinary team.
Salary packaging: up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits
Convenience: Vibrant Malvern location, close to local shops, cafes and public transport
Travel Perks: Myki Commuter discounted fares
A commitment to health and wellbeing initiatives including discounted access to a wide range of gyms, pools, and fitness facilities through Fitness Passport
Access to a range of retail offers, discounted hospital services and savings on eligible private health fund services
or contact Jess Duda - Nurse Manager on 9508 5100
Apply early! This role may close sooner than the listed closing date if we find the right candidate – so don’t wait to get your application in.
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.
Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.
As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.
