In-Demand Call centre no experience Jobs in Sydney, Nsw

Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
Patient Coordinator (Virtual)
DKSH Holding Ltd —Sydney NSW
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
8d
Device Care Centre QA Team Member
Assurant —Auburn NSW
- Full-time
- Organisational skills
- AI
- Communication skills
- Parental leave
- Employee discount
11d
Customer Support Specialist
Citation Group —Sydney NSW
- Full-time
- Management
- Communication skills
- Parental leave
9d
Customer Service Officer
Volkswagen Financial Services Australia —Chullora NSW
- Customer service
- Communication skills
- Time management
1d
Maintenance Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Maintenance
- Construction experience
- Communication skills
- Employee assistance program
2d
Tech Lead - Hybrid
Sitemate —Sydney NSW
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Writing skills
- AWS
- AI
- Annual leave
- Work from home
11d
Plumber - St George Hospital
NSW Health —Kogarah NSW
- $66,619 - $76,616 a year
- Overtime
- Maintenance
- Microsoft Office
- Plumbing
- Annual leave
- Employee assistance program
23h
AI Platform Engineer
4WD SUPACENTRE —Sydney Olympic Park NSW
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
- Employee discount
Quick Apply
5d
Veterinary Specialist - Radiology - ARH Homebush
Animal Referral Hospital —Homebush West NSW
- Full-time
- Patient care
- Business
- Parental leave
- Employee assistance program
Quick Apply
Telefundraiser in Charity Call Centre
GiveTel —Glebe NSW
- $33.85 - $39.16 an hour
- Part-time
- Sales
- In-person
- Negotiation
Quick Apply
3d
Guest Service Agent
Oscars Group —Brighton-Le-Sands NSW
- $34.96 - $69.93 an hour
- Weekend availability
- Front desk
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
4d
Customer Service Specialist
Koala —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Master's degree
- Communication skills
- Annual leave
- Parental leave
1d
Childcare Trainee/Traineeship
Learn and Laugh —Randwick NSW
- $40,000 - $50,000 a year
- Full-time
- Childcare
- Experience working with children
- In-person
- Professional development assistance
Quick Apply
2d
Customer Service Specialist
Koala —Alexandria NSW
- Full-time
- Hybrid work
- Customer service
- Master's degree
- Communication skills
- Annual leave
- Parental leave
Quick Apply
1d
Sales Representative -(In-Bound Call Centre)
Holloway Removals & Storage —Wolli Creek NSW
- $70,000 - $75,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
10d
Collections Officer
ARMA Group Holdings Pty Ltd —Alexandria NSW
- Full-time
- Customer service
- Computer skills
- Communication skills
Quick Apply
9d
Contact Centre Consultant
Belgravia Health & Leisure Group Pty Ltd —Zetland NSW
- Part-time
- First Aid Certification
9d
Customer Relationship Manager
Credit Corp —Parramatta NSW
- Full-time
- Hybrid work
- Databases
- Financial services
- Communication skills
- Paid training
- Health insurance
5d
Employment Consultant
APM Employment Services —Newtown NSW
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
4d

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Service Desk Analyst

Fujitsu -
Sydney NSW

Apply Now

Job Details

Benefits

Paid volunteer leave

Qualifications

Software troubleshooting
Customer service
ITIL
ServiceNow
Communication skills
Time management
Help desk

Full Job Description

Job Description

Service Desk Analyst

Job Location: Sydney

Location Flexibility: Primary Location Only

Req Id: 9083

Posting Start Date: 9/4/26

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

North Sydney Location
Entry level position
Immediate Start

We are seeking a bright, junior Service Desk Analyst to to provide a high-quality single point of contact, as part of a Service Desk service for Fujitsu's customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure. This is to be achieved by the Service Desk Analyst fulfilling the responsibilities for the role. This role involves shift work and weekends working.

Australian Citizenship or Permanent Residency is mandatory.

About you

Responsibilities and Accountabilities:

Provide high-quality customer service across all end-user communications.
Log all contacts in the service management system as incidents, queries, complaints, service requests, or change requests, following Service Desk scripts and procedures.
Respond to and action contacts in line with SLAs, OLAs, and KPIs.
Troubleshoot and diagnose all requests, ensuring accurate categorisation and priority assignment.
Follow all applicable Service Desk procedures and repository guidance.
Provide procedural advice and technical fixes to support timely resolution.
Maintain regular end-user updates through to incident or service request resolution.
Meet contractual service level targets across contact handling, incidents, and service requests.
Own assigned incidents, queries, complaints, and service requests through to resolution, including escalation and closure where required.
Record all activities in the service management system through to closure.
For Fixed-on-First SLAs, attempt resolution within ten minutes using technical knowledge, knowledge articles, procedures, and scripted questions; escalate when required.
Comply with Fujitsu and customer security policies relevant to Service Desk operations.
Support ongoing improvement against KPIs, core competencies, and role-based competencies.
Participate in team meetings focused on improvement and weekly performance targets.
Recommend process improvements to support consistent, efficient business outcomes.
Create, review, and update knowledge base articles as required.

Requirements:

Experience in a Helpdesk/ customer service role either in a service industry or IT support role for at least 6 months, demonstrating an advanced practice of customer service
Strong communication skills, both written and face-to-face
Advanced telephone skills including the use of empathy with customer's situation and ability to communicate technical concepts to non-technical customers.
Intermediate conflict resolution
Advanced personal management: punctuality, attendance, and presentation
Good Time management
Knowledge of call logging, escalation and follow-up procedures
Knowledge of first level service centre call resolution
Knowledge of escalation procedures
Hardware and software troubleshooting including determination of an issue as an Incident
Awareness of ITIL best practice methodology

ServiceNow ticketing experience is highly desirable

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs flexible work, volunteering leave and more.
We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can view a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact [email protected]

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Relocation Supported: No

Visa Sponsorship Approved: No

Apply Now

Refine Your Search

call centre no experience jobs in sydney, nsw

Service Desk Analyst

Patient Coordinator (Virtual)

Device Care Centre QA Team Member

Customer Support Specialist

Customer Service Officer

Maintenance Coordinator

Tech Lead - Hybrid

Plumber - St George Hospital

AI Platform Engineer

Veterinary Specialist - Radiology - ARH Homebush

Telefundraiser in Charity Call Centre

Guest Service Agent

Customer Service Specialist

Childcare Trainee/Traineeship

Customer Service Specialist

Sales Representative -(In-Bound Call Centre)

Collections Officer

Contact Centre Consultant

Customer Relationship Manager

Employment Consultant

I want to receive the latest job alert for call centre no experience in sydney, nsw

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