In-Demand User experience Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
12h
SATCOM Systems Architect
Downer Group —Canberra ACT
Senior Solutions Engineer - ANZ Public Sector
SAS —Canberra ACT
- Business development
- AI
5d
Clinical Provider (Canberra, Australia)
Intellect —Canberra ACT
- Contract
- Remote
- Private practice
- Master's degree
- Bachelor's degree
- Employee assistance program
Quick Apply
Business Analyst
Unisys —Canberra ACT
- Full-time
- Writing skills
- Analysis skills
- Software development
ServiceNow Developer
Accenture —Canberra ACT
- Full-time
- Scripting
- Agile
- Communication skills
Solution Designer (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- Master's degree
- Bachelor's degree
- On-the-job training
Senior / Lead Analytics Engineer
Insight Timer —Canberra ACT
- Full-time
- Remote
- Master's degree
- SQL
- Bachelor's degree
Quick Apply
Cyber Security Engineer
Macquarie Technology Group —Canberra ACT
- Full-time
- Azure
- AWS
- AI
Quick Apply
Senior M365 Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
Quick Apply
Security Architect (Citrix ZTNA)
Showtime Consulting —Canberra ACT
- Azure
- Analysis skills
9d
Identity Onboarding Engineer
Accenture —Canberra ACT
- Full-time
- Management
- On-the-job training
- Parental leave
Endpoint Engineering Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Management
Quick Apply
13d
Google Data Engineer - GCP
NCS Australia —Canberra ACT
- Full-time
- Hybrid work
- Parental leave
Quick Apply
Cloud Security Engineer
Showtime Consulting —Canberra ACT
- Management
- Agile
- AI
9d
Principal Java/Bespoke Software Engineer
Aayush Tech Pty Ltd —Canberra ACT
- Up to $130 an hour
- Contract
- Oracle
- AWS
- APIs
Quick Apply
Network and Security Operations Engineer - Federal Government
Verizon —Lyneham ACT
- Weekend availability
- Azure
- Management
- Computer Science
- Work from home
11d
Strategic Account Executive (FED)
Datadog —Canberra ACT
- Sales
- AI
- Employee stock purchase plan
- Health insurance
Quick Apply
Endpoint Engineering Team Leader
Datacom —Canberra ACT
- Weekend availability
- Hybrid work
- Azure
- Management
- Analysis skills
Quick Apply
Senior ServiceNow Developer
Kinetic IT —Canberra ACT
- Full-time
- CAD
- Scripting
- Communication skills
- Parental leave
- Employee assistance program
2d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
12 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

user experience jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

SATCOM Systems Architect

Senior Solutions Engineer - ANZ Public Sector

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Solution Designer (AU Citizen with Security Clearance)

Senior / Lead Analytics Engineer

Cyber Security Engineer

Senior M365 Specialist

Security Architect (Citrix ZTNA)

Identity Onboarding Engineer

Endpoint Engineering Specialist

Google Data Engineer - GCP

Cloud Security Engineer

Principal Java/Bespoke Software Engineer

Network and Security Operations Engineer - Federal Government

Strategic Account Executive (FED)

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Senior ServiceNow Developer

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