Membership and IT Support Manager
Permanent Part-Time | 3 Days per Week | Hybrid | Edgecliff, Sydney
PRIMA Recruitment & Consultancy is recruiting a Membership and IT Support Manager for a respected, long-established medical membership organisation based in Edgecliff.
This is a permanent part-time opportunity working approximately 22.5 hours across three days per week. The role combines hands-on membership administration, member engagement, database management, reporting, systems support and process improvement.
The successful candidate will take ownership of day-to-day membership processes while supporting the implementation and ongoing use of the organisation’s membership management system.
About the role
Key responsibilities will include:
- Managing membership enquiries and providing professional, responsive support
- Processing membership applications, renewals and related administration
- Maintaining accurate membership records and database information
- Producing membership reports and monitoring data quality
- Supporting data cleansing, validation, reconciliation and migration activities
- Assisting with the implementation and ongoing administration of the membership management system
- Liaising with software providers, developers and other external suppliers
- Coordinating member communications and engagement activities
- Supporting staff and members through system and process changes
- Identifying opportunities to improve membership and administrative processes
- Managing competing priorities and following issues through to completion
- Providing general operational and administrative support as required
About you
You may currently work in a professional association, membership organisation, medical college, industry body, not-for-profit, education provider or another member-focused environment.
You will ideally bring:
- Experience in membership management, member services or association administration
- Experience using a membership database, CRM or Association Management System
- Strong data accuracy, reporting and record-management skills
- Confidence communicating with members and senior professional stakeholders
- The ability to manage demanding or complex member enquiries
- Strong organisational and problem-solving skills
- The ability to work independently and take ownership of responsibilities
- Experience liaising with software vendors or external service providers
- Experience supporting a CRM implementation, systems transition or data migration
Experience using SwiftFox or a similar membership platform would be highly regarded.
Working arrangement
- Permanent part-time
- Approximately 22.5 hours per week
- Worked across three days
- Hybrid working arrangement
- At least one day per week in the Edgecliff office
- Additional office attendance may be required during key implementation or operational periods
Salary
The full-time equivalent salary range is:
$90,000 to $105,000 per annum plus superannuation
The actual pro-rated salary for the three-day arrangement will be approximately:
$54,000 to $63,000 per annum plus superannuation
Eligibility
Applicants must have valid Australian working rights that allow them to work the required ongoing hours.
Temporary visa holders may be considered, subject to confirmation of their visa conditions and ongoing work rights.
How to apply
Please submit an up-to-date CV outlining your experience in:
- Membership management
- CRM or membership systems
- Reporting and data management
- Member and stakeholder engagement
- Systems implementation or data migration
- Vendor or software-provider liaison
For a confidential discussion, contact:
Pri Menon Gillett
Founder and Managing Director
PRIMA Recruitment & Consultancy Pty Ltd
Email: [email protected]
PRIMA welcomes applications from candidates of all backgrounds, including professionals returning to the workforce.
Pay: $60,000.00 – $63,000.00 per year
Benefits:
Application Question(s):
- Please briefly describe your experience managing membership enquiries, applications, renewals, member records or member communications.
Work Location: Hybrid remote in Edgecliff NSW 2027
