JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
The Community Ambassador welcomes employees and guests, providing excellent service to strengthen relationships between JLL, clients, and visitors.
Being the face of the organization, they offer genuine hospitality at reception and create lasting impressions, while supporting smooth operations through administrative tasks and premium service delivery.
An overview of the role:
Site Operations
Create a comfortable, welcoming, and professional experience for employees and their guests.
Respond to clients’ enquiries for special arrangements or services including but not limited to visitor management, room bookings and event support.
Handle internal and external calls and correspondence.
Be an expert on the office and the surrounding area, know it inside and out to exceed staff and client expectations.
Inventory management/ ordering office consumables.
Assist with invoicing processes to support financial management in a timely and accurate manner.
Ad-hoc responsibilities assigned by Workplace Ambassador.
Support all regional initiatives such as JLL system rollouts, regional training, community engagement, digitalisation of the workplace, sustainability, and DE&I.
Work with the wider team, contractors and on-site cleaners to ensure seamless delivery across all moving parts.
Human Experience
Support the delivery of programs that drive employee engagement, sense of belonging, excitement and community at work that contribute to employee productivity and pride.
Build and strengthen relationships with staff and clients, exhibiting our premium service.
Be the main point of contact and face of the brand for all external and internal personnel.
Foster a sense of community and create a positive vibe at work for our team, our client, and their guests.
Ensure you uphold all company policies and procedures and complete all required tasks in a prompt and thorough manner.
Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.
Meeting Room Booking
Assist and educate client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by efficient turnaround of meeting rooms.
Setting up and breaking down rooms as necessary for internal and external events
Any other tasks not stated here that are consistent and in line with the role of Community Ambassador.
Sounds like you? This is what we are looking for:
2 + years’ experience in Hospitality, Tourism, retail, administrative sector, or related professional area.
Diploma from an accredited institute.
Proficiency with Microsoft Suite
Facilities Management
Customer Service
Enthusiasm to grow your career
Common sense & Problem Solving
Resilience
Good command of verbal and written English
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ523182
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
