Overview
Are you passionate about helping customers realize the full value of Microsoft AI, Security, Endpoint, and Productivity investments? Do you thrive in fast-changing environments, enjoy learning new technologies, and excel at connecting business outcomes to technical solutions?
The Global Consumption & Delivery Acceleration team is looking for a FastTrack Full Stack Engineer to help accelerate customer deployment, adoption, consumption, and value realization across the Microsoft AI Business Solutions portfolio. As part of Microsoft’s consumption engine, you will work directly with customers, partners, engineering, and field teams to remove adoption barriers, drive successful onboarding outcomes, and help customers progress from initial deployment to secure AI transformation.
Unlike traditional workload-specific roles, Full Stack Engineers bring breadth across multiple Microsoft technologies and demonstrate the agility to guide customers through interconnected deployment scenarios spanning Microsoft 365, Security, Endpoint Management, Windows 365, Copilot, Agents, Identity, and Data Protection.
In addition, you are expected to bring advanced, specialist-level expertise in either Security or Copilot workloads, with the ability to provide deep technical guidance in that area.
Responsibilities
What You Will Do
- Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions focused on accelerating business value and consumption outcomes.
- Deliver consultative technical guidance across multiple Microsoft solution areas while helping customers navigate dependencies between workloads.
- Drive customer success by identifying and removing deployment blockers, mitigating risks, and accelerating time-to-value.
- Partner closely with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes.
- Enable customers to adopt secure AI experiences by connecting identity, security, compliance, endpoint, productivity, and agent-based solutions into cohesive deployment strategies.
- Contribute to scalable delivery by sharing best practices, improving playbooks, creating reusable guidance, and driving operational excellence.
- Act as a customer advocate by bringing field insights and feedback into engineering and product improvement discussions.
What We Are Looking For
- Technical professionals who enjoy solving complex customer challenges across multiple technologies rather than specializing in a single workload.
- Individuals who demonstrate curiosity, adaptability, and a growth mindset in a rapidly evolving AI-first technology landscape.
- Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies and realizing measurable business outcomes.
- Strong collaboration skills with the ability to influence across diverse stakeholders and virtual teams.
- Effective communication skills capable of translating technical concepts into customer business value.
- Passion for continuous learning and building expertise across Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.
Why This Role Matters
The future of customer success requires technical professionals who can span workloads, connect technologies, and accelerate customer outcomes across end-to-end solution journeys. As a FastTrack Full Stack Engineer, you will help customers move beyond isolated deployments to comprehensive, secure AI transformation while shaping the next generation of Microsofts delivery model.
Qualifications
Required Qualifications:
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 6+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience
Preferred Qualifications:
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 12+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
- 4+ years experience with relevant technologies (e.g., cloud, infrastructure, Microsoft platform).
- 6+ years of project management experience.
- 4+ years of relationship management or customer success experience.
- 5+ years of IT related customer-facing experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
